Avis Car Rental

Asheville, NC · Car rental agency

Rating
2.6/5
★★★☆☆ 2.6
Reviews
20
Rank in Asheville
#115
of 259 shops
City Percentile
13%
rating percentile
Address
Avis Car Rental, 3 S Tunnel Rd Location 141, Asheville, NC 28805
Phone
(828) 299-3644
Website
www.avis.com/en/locations/nam/us/nc/asheville/a7v?utm_source=google&utm_medium=gbp&utm_campaign=avis_gbp

Avis Car Rental is an auto shop located in Asheville, NC. It is one of 259 auto shops listed in Asheville. Its 2.6-star rating is slightly below the Asheville city average of 4.4 stars. There are 10 photos associated with this location.

About Avis Car Rental

Begin your trip with Avis Car Rental in Asheville. Our well-maintained fleet features luxury models, SUVs, electric cars, and vans that will suit your plans, from weekend escapes to business travel. Count on attentive service and a seamless process... More

Customer Reviews

★★★★★ 5.0 Jessica Stolberg · Feb 2026

Kayla and Megan were SO helpful. My rental at the airport was messed up and I was left stranded with no car. I called this location and they were incredibly helpful on the phone, and when I went to pick up the car they immediately remembered who I was and the issues I was having. They were super knowledgeable & did everything they could to finally get us in a car! 11/10 so grateful.

★☆☆☆☆ 1.0 Marc Weinthal · Dec 2025

I had a reservation for two mini vans ( October 2025) weeks ahead of time at the Avis Asheville Airport. When I got to the counter, I was told by a very rude heavy set lady that they had no clean cars and I would have two wait hours for a car. I couldn't use a car because I was in a group and that is why I rented two mini vans. When you start to argue your point, they resort to calling security. They know they are in the wrong. This is a very unprofessional Avis branch. Avis needs to hire employees that are customer friendly and they also need to train them properly and find out why this Avis location is not run properly. Having no vehicles ready for paid reservations is a problem. The whole point of making a reservation is to have the vehicle of your choice waiting for you!! NOT th

★☆☆☆☆ 1.0 Bjoern Stillmann · Nov 2025

Completely unprofessional and untrustworthy — I would avoid this company entirely. I had a confirmed, prepaid reservation with Avis/Budget at the Downtown Asheville location (3 S Tunnel Rd), but when I arrived, the employee told me my car was no longer available. No one had contacted me beforehand — I was fully reachable by phone and email. When I politely asked for help, the employee ignored me, dismissed my concerns, and shockingly called security to have me removed instead of resolving the problem. I was forced to take another Uber back to the airport and rent a car there, costing me extra time and money. Even worse, I never received any cancellation confirmation, and Avis/Budget is still holding my payment for a service I never received. I am now left to spend additional time and effo

★☆☆☆☆ 1.0 Whitney Moskowitz · Aug 2025

AWFUL EXPERIENCE! DIRTY CAR! This was the state of the rental car we received from the Avis in Asheville. Our first rental car got a flat tire on the highway, and did not have a spare tire (another major issue with Avis). We rented a second car out of pocket so that we could rush to the airport and barely make our flight. This was the rental car we received from the Asheville Avis. Unbelievably dirty and trashed. Do NOT use this Avis location.

★☆☆☆☆ 1.0 Tom Wildes · Feb 2026

I returned the car on time and have proof. They never sent a copy of the receipt but the total was weird. After requesting the receipt, I could see they added 50 miles to the odometer and 2 extra hours. As a result they charged me an extra day and extra hours. Avis did me the "courtesy" of refunding me the extra hours I never used, but refuse to address the fact the location is either straight up lying to accrue extra fees / costs or completely incompetent.

Accessibility & Amenities

✓ Onsite Services ✓ Active Military Discounts ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Debit Cards ✓ Nfc Mobile Payments

Services

Car rental agencyVan rental agency

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.