Avis Car Rental

Kayla and Megan were SO helpful. My rental at the airport was messed up and I was left stranded with no car. I called this location and they were incredibly helpful on the phone, and when I went to pick up the car they immediately remembered who I was and the issues I was having. They were super knowledgeable & did everything they could to finally get us in a car! 11/10 so grateful.

I had a reservation for two mini vans ( October 2025) weeks ahead of time at the Avis Asheville Airport. When I got to the counter, I was told by a very rude heavy set lady that they had no clean cars and I would have two wait hours for a car. I couldn't use a car because I was in a group and that is why I rented two mini vans. When you start to argue your point, they resort to calling security. They know they are in the wrong. This is a very unprofessional Avis branch. Avis needs to hire employees that are customer friendly and they also need to train them properly and find out why this Avis location is not run properly. Having no vehicles ready for paid reservations is a problem. The whole point of making a reservation is to have the vehicle of your choice waiting for you!! NOT th

Completely unprofessional and untrustworthy — I would avoid this company entirely. I had a confirmed, prepaid reservation with Avis/Budget at the Downtown Asheville location (3 S Tunnel Rd), but when I arrived, the employee told me my car was no longer available. No one had contacted me beforehand — I was fully reachable by phone and email. When I politely asked for help, the employee ignored me, dismissed my concerns, and shockingly called security to have me removed instead of resolving the problem. I was forced to take another Uber back to the airport and rent a car there, costing me extra time and money. Even worse, I never received any cancellation confirmation, and Avis/Budget is still holding my payment for a service I never received. I am now left to spend additional time and effo

AWFUL EXPERIENCE! DIRTY CAR! This was the state of the rental car we received from the Avis in Asheville. Our first rental car got a flat tire on the highway, and did not have a spare tire (another major issue with Avis). We rented a second car out of pocket so that we could rush to the airport and barely make our flight. This was the rental car we received from the Asheville Avis. Unbelievably dirty and trashed. Do NOT use this Avis location.

I returned the car on time and have proof. They never sent a copy of the receipt but the total was weird. After requesting the receipt, I could see they added 50 miles to the odometer and 2 extra hours. As a result they charged me an extra day and extra hours. Avis did me the "courtesy" of refunding me the extra hours I never used, but refuse to address the fact the location is either straight up lying to accrue extra fees / costs or completely incompetent.