Avis Car Rental

Had a flight that was cancelled and went to the counter to see if I could get a car. Was quoted $200 more than what was online then when I told agent the price she said she wouldn’t offer for online rate. Be sure to never be stranded at the airport and if you are make a reservation before going to rental counter because the agent will take advantage of the situation and charge you more. I think it was because I would be one waying the vehicle to another location and she didn’t want to lose a vehicle from her fleet. What a disappointing interaction

Apparently these people want their customers to play games and gamble on their reservations. If you don’t have a credit card, they want you to pass a credit check (which they won’t let you do before the actual reservation time), and if you don’t pass you don’t get a rental. Don’t play games with these people, just go with Enterprise, they’ve never done this to me.

I Love Avis! Always good customer service. My Preferred rental car agency at the airport. Thanks for Big Red! 2020 Red Dodge Ram Rebel V8 Hemi. So fun to drive!!

Exterior of Car was dirty and there was a chip in the windshield. Notified Avis and they offered to exchange vehicle at a different location since no vehicle was at airport. This was not an opinion for me since I was traveling all day. Agent was rude and made the experience even more unpleasant. Avis customer service contacted me and this was their only reply. Absolutely no apology or compensation for their poor quality control of vehicle condition upon picking up at their Charlottesville CA location. Very, very disheartening, but plenty of rental car companies for me to now use for future trips. We appreciate you reaching out to the Avis Social Media Team via email as we requested from the review you left on our page. I have reviewed your case and I see that you already emailed custome

The process is efficient and the cars are good, but sometimes we get one that smells like they've covered up smoke with febreze.