Avis Car Rental

I gave this location one star but I would give it a negative amount of stars if I could. I had a reservation to pick up a car at this location at 5pm. Online hours and the hours posted on the DOOR of this location say they are open until 5:30pm. I arrived at this location before 5pm and they were closed. I contacted the customer service number listed and during the first call the agent hung up. I called back and the agent at first could not find my reservation until I asked for a supervisor. She found the reservation but said she could not help and told me to look online. I was standing in front of the closed store and told her she could search online for me, which she did. However she told me that the closest location was the airport and they would open on Saturday (tomorrow) at 8am. Howe

I showed up to pick-up my reserved car, and I was told that there were no cars available and no ETA as to when more would be there. There was no apology or suggested next steps on how I could access a rental car from a different agency or location. I will never come back here and likely never use Avis given their poor support at the national level. My car also had a maintenance warning for my entire drive to Chicago once I was able to access a car (I called them back 2 hours later— they never reached out to let me know)

Booked a minivan MONTHS ago through Avis only to be informed the day before our trip they would not have a minivan for us. After telling them how upset we were and how we really needed one, we get a call the next morning that one had come available. Unfortunately, it was not only very dirty inside, but i questioned where it came from and was told from the “maintenance lot”. I asked to see paperwork showing that this vehicle was safe to drive for a very long distance trip and was refused. And would not be told why it was there and what was wrong with it. Safety and cleanliness is my first priority for my family and this company cared neither for that. Now we are very late for our trip and trying to squeeze into a very compact car for a very long trip. Awful service.

The vehicle was gross! Had to take it directly to the car wash to vacuum everything. Reeked of smoke and cats. Bought some lysol which alleviated some of the smell, but still not great. Nobody answers the phone there, probably makes sense after all of the experiences that I'm seeing on their Google reviews. Just shocked that with the price of the rental and all of the demands about returning a clean car, this is what was provided for me. I will be returning it and don't plan on utilizing their services anymore. I will be telling all family/friends to stay away from this company.

Very disappointed. They gave me economy car even though I booked full size car. Upon asking staff, they just ignored and gave me broken car and forced me to take collision/damage wavier for the broken car to rent. The staff: TOBY I asked him about it, he said rudely like I’m the owner of the franchise. He said, You can’t complain anybody about it. The car is not clean and smells bad inside and has poor maintenance. Please, don’t get into trouble by renting the car in Avis, budget in Frantz road unless you want to get into trouble. Please see the broken car pictures. Toby is the owner of the franchise who replied to me, upon asking that I shouldn’t rent a car, rather buy it. Very rude answer and bad to criticize people.