Avis Car Rental

I rent a lot of cars for work, and this is repeatedly the worst Avis location I have dealt with. I get cars all the time with cords showing through the bald tires, flat tires, check engine lights on, or I show up and they flat out don’t have any cars left even if everyone in line has reservations (they reserve what few cars they do have for “president tier” in their loyalty club when that happens). I even travel with an air pump at this point to do my daily bald tire inflation when I come to this location. I have had to drive hours to trade out bad cars I get at this location with mechanical problems mid trip. Avis in general isn’t bad, but this location is very poorly run.

If you land after about 2pm good luck. I travel frequently and have to use Avis. This is the only location I have dealt with that is consistently out of cars. Tonight I was the first person off my flight and went straight to Avis. There were about 30 people standing around when I walked up to the counter (they don’t staff the Preferred booth). I got added to a handwritten list and was number 21. Do they not have enough cars for the demand? Get some more or don’t let people make so many reservations. Understaffed? Hire some more people. If it was just a one time issue I would understand, but it’s nearly every time. Now they are just handing dirty cars to new customers as soon as someone returns one. This needs to be addressed at the corporate level.

If I could give this business a zero I would. Repeat after me….. I will not let people make reservations (a month in advance) and not have a car ready. I will not tell people it’ll be an hour and proceed to have them wait over 2. I will not be rude to the people keeping my business in business. You do that and I’ll be over at enterprise.

**Beware*** This is a shady company and location. They will charge you junk fees. Make sure to video your car and pick up and drop off. Make sure the car doesn’t smell like smoke or they will charge you a cleaning fee. Make copies of all gas receipts and demand a final invoice! Or better yet don’t rent from Avis.

Arrived in town and had prepaid for a rental car and when I got to the counter they told me that they didn’t have any cars. I was traveling alone with 4 kids and I was completely devastated. May seem like it’s not a big deal to some but I don’t travel alone a lot and this was pretty scary being that I had the kids with me and it was 10:15pm. Please be aware of this because as I later found out they do this ALL the time. Very very sad knowing this.