Avis Car Rental

We rented a box truck for moving when we arrived at our reservation time 9:30am the gentleman in the office insisted on washing the box truck because he needed to do that That for his walk-through. We had to wait about 45 minutes for him to wash the box truck & stood outside and watched him wash it he walked around the vehicle and checked the cab and completed his walk-through. We arrived to the place were moving out of and pulled out the ramp and it was completely broken. We took photos and immediately called the budget office. They said that they would give us a discounted rate due to the inconvenience. It was coming apart at the top of the ramp we used straps to tie it together because it was a complete hazard, we hired movers so we unfortunately didn’t have time to take the truck back

If I could give zero stars I would. DO NOT RENT FROM AVIS!!! They will try to blame you for damage the previous driver had done!! I had previously rented from Avis at another location a year ago and the car was not the best so I have always rented from Hertz. But in this case I had to rent from Avis because it was the only choice around me that my companies booking site gave me. I arrived at 10am (my reservation time)to pick up my car. WAITED ALMOST AN HOUR for them to bring me the car. The guy Joe at the counter stated the guy was “washing the car” (wish it was not washed upon receiving it) I kept asking him when the car was coming because I had to take my son to the airport. The guy finally showed up with the car and it was crashed by the previous driver on the left back bumper. Being un

I frequently rent cars to travel out of town. I mainly use Avis or Enterprise in Murrieta. I typically prefer Avis because it is within walking distance of my home and it makes drop off easier. But they have the smallest inventory of cars. On more than one occasion I’ve had to wait for an extended period for a car, with my current rental I’m currently over a 2 hour wait. I’m now at the point of choosing to take my own car or be late for an event. Things happen, but this is starting not to be a rare occurrence at this location. I’ve never had this issue anywhere else and I will be sticking with Enterprise moving forward.

Terrible experience..charged us for a full size rental and we received standard size. Person at front desk lied to us and told us the Kia 4 was a full size car. It made things very hard for our elderly parents because the car was so low. Refused to make things right, or charge us the correct amount.

A nightmare!!!! If I could give -0 I would. I can honestly see why this location has 3 stars. The customer service is HORRIBLE. Rented a car, tire light came on, thought I needed air, but no! The tire was actually about to blow. The guy at Avis saw that the tire pressure light was on and ignored it, "stating I'm going to upgrade you, take this car" (which he just arrived in the car). However, I noticed as I was driving down the street after getting the car, that the tire pressure light was on and when I went back they were closed. I'm a very optimistic/ positive person, so I didn't flip out I figure it just needed a bit of air, no big deal, I'll stop by America's tire for air while heading to work the next day. We'll, I went to America's tires and the gentlemen that helped me said if I d