Avis Car Rental

We will not be booking with Avis or Budget again, and our decision is based solely on the customer service experience at the 306 N. Rosalind Ave location in Orlando, FL. While Mr. Orlando was knowledgeable about the rental process, his communication and professionalism were significantly lacking. We were not notified prior to arrival that our vehicle would be unavailable at the scheduled pickup time. As a result, we were unable to receive the rental until four hours after the original reservation time. When we inquired about the lack of notification, we were told it was due to a system error. We waited at a nearby coffee shop until the vehicle arrived and was cleaned. However, after that delay, we were informed that the rental could not be released because the original form of payment wa

Rented a car for a day and the overall experience was simply great. Super easy procedure using the app to create a reservation, picking up the car took around 5min and returning it was also super easy. They have a good collection of nice cars and these cars are in really good condition. The staff is friendly and helpful, can’t really say anything negative about it and could absolutely recommend it. 👍🏻

Purposely gave me a car that smelled like cigarettes. I asked them to change it and they said it would take 5 mins. I was the only one there and they had plenty of cars. I couldn’t wait the extra time as my reservation was set within my time limit. They were very aware of what they were doing

The older lady at the front desk was very sweet and helpful. I went to three different car rental, and this location has an amazing service and UPFRONT PRICE with no hidden fees/charges. Definitely recommended.

We have used this location multiple times and haven't had any issues until our last rental. We picked up our vehicle in Miami on 09/21/2025 at 11:06am and dropped it off on 09/22/2025 at 9:30am. Per the rental agreement, we needed to return it by 10am on 09/22/2025 which we did. When we arrived at the location to drop the vehicle off, Rosa the desk agent at the time was busy, so we dropped the key in the return box and thought we were good to go. Rosa made eye contact with us and saw the vehicle, so we made the mistake of assuming it would be handled properly. Unfortunately, she/they decided not to check the vehicle in until the following day 09/23/2025 at 6:57am and charged us for an extra day. We contacted customer service, but were told we would have to provide proof of when we dr