Avis Car Rental

Avoid this location! The only reason it gets one star because of the guy working the counter. They didn’t have the car that was reserved and wanted me to wait 4 hours to “possibly” get the car I reserved. To make matters worse the car that I reluctantly took, had mechanical issues! Crazy stuff and very frustrating and unacceptable.

Vehicle we reserved wasn’t there, customer service rep refused to help in anyway whatsoever. And we got charged $50 for a “no show” fee. They didn’t even have the vehicle we needed or any solutions. Worst customer service and rental experience I’ve had in 20+ years of travel. Still trying to get through to the Avis corporate customer service …. We will never be using Avis again regardless of the cost after this experience

Do not go here. Roger called me an hour before I was supposed to pick up my rental to tell me they were late moving cars and had nothing on the lot, he said maybe later that day. I confirmed this reservation multiple times through corporate to ensure I would have a car and he offered no assistance to help. He just kept saying “I don’t know what you want me to do” how about do your job and ensure there are cars for the reservations people make to get to work and other commitments??

Very unprofessional, the agent was repetitively laughing at the inconvenience of not providing the full size vehicle reserved. It was a complete waste of time and money dealing with this location. Take heed to the low rating and book elsewhere.

Don’t go to this location the employee can be prejudice. I went to this location upon arrival I notecard the employee being rude to a minority customer. The next customer was white and he completed excellent customer service. When it was my turn I asked the employee which car would I have he stated a Tesla or a Silverado. When I came back inside I reiterated what he said to me. He then changed and said “never mind I am putting you in a Tesla I then said “are you the manager because your customer service isn’t good” he then slid my cards and said I’m canceling your reservation. This was for no reason at all I then asked to speak with a manager by phone he refused to provide any information he then gave me the customer service number while I was on the phone and telling the customer service