Avis Car Rental

My suv didn’t have proper windshield wiper fluid so it was frozen. I had no wipers to use. The anti freeze light stayed on for even after I put more in. The sensor light alarm kept going on and off. My trip that was supposed to be 16 hours turned into a 3 day trip!!!

To start off, they did not have a car available for me in the class I requested. They made me wait about 30 minutes while they figured out which on to give me. The car I finally got was not practical and not in the class I requested, but I needed to leave so I accepted it. About 1/3 of the way through my trip, the tire pressure alarm came on. The front driver side tire was low and started losing air slowly at first. I filled it back up and was able to make it to my destination. Over night the tire went almost flat. I filled it back up and made it about 30 miles before the alarm came on again. I filled it back up and found a tire shop to repair or replace the tire. They could not repair it because it had too much damage likely from racing on a track. There was chipping and cracking and extr

I’m only giving 2 stars because we at least got the vehicle we asked for…which actually seems like a miracle. We actually ended up with Avis because we redeemed points from a credit card. Looking at the reviews…they are spot on!!! Covid has effected many things in our world…but proper customer service and speaking to people in a professional manner was not a Covid symptom. We were contacted by the local Avis to confirm our reservation that we made in April. The girl (Katie) informed my wife that she needed the original card we booked with. My wife’s card was hacked and we needed a new card…so this girl said that we would not be able to rent the van and would have to cancel our reservation. After spending 3 hours on the phone between Avis Customer Support and the customer service for the ba

Great experience with AVIS. Vehicles tend to be in better conditions and prices more reasonable. Staff was quite helpful and informative. She was proactive, and that’s reassuring.

The lady at the front desk said they didn't have enough cars for reservations. Even though on my way there someone called me and said the SUV I wanted wasn't available but they had Malibus available. I said that's fine. I get there and that wasn't the case. The lady there kept on saying she was new and was there by herself. She told me all she had was a Cadillac and a Malibu that wasn't cleaned yet.My major credit card I needed for just the Cadillac didn't have enough money on it. So I asked to split the payments on two different major card cards. She called someone on the phone and they said I couldn't do that. At this time there was at least 5 different people waiting for cars behind. I believe she panicked and she basically told me to leave so she could take care of everyone else. I as