Balise Volkswagen Service Center

I recently brought my 2013 Volkswagen Passat SE in for service, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, professional, and stress-free. A huge shoutout to Assistant Service Manager Ann Masciarelli Aucoin she went above and beyond to make sure I was taken care of. Ann was incredibly knowledgeable, transparent, and kind throughout the process. She explained everything clearly, kept me updated on the progress, and made me feel like a truly valued customer. It’s rare these days to encounter service that feels both personal and professional, but Ann absolutely delivered. My Passat is running great, and I left with total peace of mind. Thank you to Volkswagen and especially Ann for such an outstanding experience, I’ll definitely be com

As a life long VW owner, the Balise service team is far and away the best VW service team in the area. Ann and the entire team go above and beyond. The vehicle gets fixed right and on the first time. I always appreciate the great service.

Recently traded in my beloved Jetta, but for ~5 years Balise took incredible care of my car, could not have asked for a better experience. I drove 20-30k miles per year and never had a severe issue thanks to their diligence, and as someone who waits for service on site I never spent more than 3-3-1/2 hours even with a detailing added on. Also, the waiting room is nice & has a few stations for working remote.

Had an appointment for a simple oil change made for 4 days. Despite talking to someone in the service department on day 1 and day 3, I receive a call on day 4 that they do not work on my type of car. It is a VAG vehicle. As I am traveling and specifically waited here in Rhode Island an extra 2 days for this appointment, I am extremely disappointed and sadly could never recommend someone make an appointment for service here.

I can not say enough about how wonderful Ann is. I purchased my car from Balise VW about a month ago. I pretty instantly started experiencing issues. Typically this would leave me frustrated and annoyed... I mean who likes buying a new car and having an issue on day 2? Thank God that Ann was my service person who I got in contact with. Not only did she share my frustration but she promised to Fix the issue and make it right... and she did just that. She happily corrected the issue, put me in a rental and waved any service fee I may have had to pay she did all this in just the kindest most understanding way. She 100 percent alone defused something that could have been a huge negative experience. Instead of being mad that I had an issue with my car after just buying it I instead felt gratef