Ballard Truck Center of West Springfield

Ballard Mack in West Springfield has been our first stop for Mack parts and they never disappoint. The team is always helpful, knowledgeable, and quick to get us what we need. Their speedy delivery keeps us on schedule, and the customer service is top-notch every time. Highly recommend them for anyone looking for reliable support and fast turnaround!

Awesome people working today!! The techs were on top of their game working on our truck.... and their lead mechanic was the nicest guy I've met in a while ( even if he came from Boston I still like him).... even the parts guy was sooo cool about helping get us back on the road (even keeping his cool while talking to our Fleet Manager asking the same questions over and over). Arrived and having work done on my truck within minutes! Was finished within a couple of hours!! And the price was unbelievably low. First time that has ever happened to us since we started driving. CANT SAY ENOUGH GOOD STUFF ABOUT Ballard Truck Center!!!!! Highly recommended!!!

First of all quality work, they stand by their work, honor their warranties. I had bad experience with many other Volvo and Mack dealers. Service department in Springfield, Massachusetts earned my trust., I live 70 miles away from them, there is closer distance Volvo services and general mechanics who can fix my equipment , but I prefer to use BALLARD in Springfield, Massachusetts Thank you guys for good work

Excellent service. Scott and the other service advisor were very kind and friendly when it came down to an issue with my brand new anthem. Not from the area. Was in the middle of my 2 week run when I stopped in. Pulled my truck in right away and started plugging away to resolve my issue. Their technician did a fantastic job at finding the cause to my problem of a severe cab sag/lean i had. Very professional service. Was kept in the loop all day long as to the steps that were being taken as well as the findings. Fixed the issue promptly and without fuss. YOU FELLAS HAVE A GREAT TEAM!! KEEP UP THE GREAT WORK!! WE AT SMF TRANSPORT ARE VERY PLEASED WITH YOUR WORK!!!

Excellent Service, were a good 90 minutes from Ballard. Worth the trip when we have to go in for service. The parts department is great too. Easy to get OEM parts shipped right to us in a day when we're doing the work ourselves.