Batteries Plus

The "gentleman" who assisted me was extremely rude, and I would highly recommend going elsewhere. Unfortunately, a family member had already purchased the lifetime battery service they offer, which left me with little choice. I was genuinely trying to understand what he was explaining, but he spoke very quickly and quietly, making it difficult to follow. When I asked a question for clarification, he treated me as though I wasn’t worth his time or attention. Based on other reviews, it appears my experience was not an isolated incident. I understand that everyone can have a bad day, but it’s difficult to understand how a business allows such consistently poor customer service to continue.

The service and I formative knowledge shared was impressive. The attention to my questions was 10 rated. I was surprised by the expediency of the staff. Hats off to Batteries Plus other companies should use their axiom as an example OUTSTANDING service!!!!

If you need a new key fob, please go see Dawn and Jay at the Wilkins Township location. I literally walked in with my key fob in pieces. My car is over 10 years old. The car dealership kept me on hold for 33 minutes until the call dropped. Jay was able to get the new key fob cut and programmed in less than 45 minutes. He truly saved the day. While Jay was working on programming, Dawn answered the phone and took care of other customers with ease. Top notch service. Highly recommend.

Horrible Customer Service! I called this store on Christmas Eve after leaving another BatteriesPlus where I found 2/6 bulbs I needed! I talked to a man by the name of Jay or Jake on the phone. He was extremely rude and was not helpful. He wasn’t listening to what I was asking for and clearly wasn’t in the mood to be helpful. Well later that day my husband and his mom stopped in and i’m assuming met the same guy I talked to (a short, thin, black man) because he treated them horribly and was still of no help. Sounds like Santa is bringing him a big pile of reindeer poop this year.

DO NOT GO HERE FOR REPAIRS!!! Took IPad here for battery replacement. Got product back and home key with touch ID was broken. Technician gave a work around to use the assist button however when product tried to update with latest software it now says press home button to upgrade stuck on that screen and can’t get past it. Can’t press on the home button to upgrade when the home button is now broken and I can’t get into the main screen anymore. When I tried to call the technician to explain what was happening I was blamed for the failure of the product. Blamed for something that clearly isn’t my fault. In addition screen was not glued down properly and is now opening back up. When I asked for a refund I had to enter the credit card number because I didn’t have the card with me and they were