Baugh Ford, LLC

I recently had an unexpected breakdown while traveling to Florence, AL, when the water pump on my Ford F-150 went out. My coolant temperature shot up, coolant poured out, and I knew I had a serious issue on my hands, especially since I had an important event the next day. Thankfully, just three miles away was Baugh Ford. From the moment I called, Lydia in service answered and was incredibly friendly, professional, and reassuring, telling me to bring my truck right in. Brad in service management quickly diagnosed the issue, listened to my concerns, and also arranged for an oil change while it was in the shop. What impressed me most was the urgency and care the whole team showed. It was already 3 p.m., and the dealership closes at 5. Yet, they went out of their way to source the part, inst

New vehicle for us, had a Mfgr. recall. Baugh took care of it for us, kept us well informed through the process and all was fixed no return to the shop.

Shane Aldridge made buying a vehicle effortless. He handled all the paperwork and all I had to do was sign. He also had the vehicle delivered to me. The buying experience at Baugh Fird was great.

I bought a standard wheel with tire installation for my Ford F350, but they added a sensor that I didn't need and charged me $518.39 for everything. After I left, I realized I had been scammed and they hadn't installed the new sensor I paid for. I had to go back and ask the manager to give it to me. He stalled for a long time and didn't want to give it to me, but eventually he did. I hope I never have to go there again!

I had a fantastic experience working with Shane-O, a car salesman at Baugh Ford. From the moment I walked into the dealership, Shane-O greeted me with a warm and friendly smile. He was incredibly knowledgeable about the different car models and took the time to understand my needs and preferences. Shane-O went above and beyond to ensure that I found the perfect car within my budget. He patiently answered all of my questions and provided me with detailed information about each vehicle I was interested in. His professionalism and expertise made the car-buying process smooth and stress-free. Not only did he assist me in finding the right car, but he also helped me secure a great financing deal. He was transparent and honest throughout the negotiation process, ensuring that I received a fair