Baxter Tire & Auto

I had a great experience with Baxter Tire and Automotive in Pasadena. The onset of cold weather caused my 2017 Jeep Wrangler to overheat a couple miles south of their location on Mountain Road. At the recommendation of a local I caught a ride to Baxter and they took care of everything from arranging the tow to diagnostics and repair. They replaced a leaking water pump, and a stuck thermostat, reset the radiator which was not properly fastened, and did a flush of the cooling system. I picked it up the next day and everything was right as rain. Communication was beyond excellent and they gave me a detailed breakdown of costs for each of the items. The mechanic got on the phone himself to discuss some of the details, as the Jeep is far from stock (modified for offroad use). I I’ve had

Took my Jeep Wrangler in on July 1st to have the air conditioning coil replaced after a previous service and replacement of another part was not the problem. The manager Jeff had quit and John Baxter was working. I was told my Jeff previously it would be ready by Wednesday. Thursday was the 4th of July and he promised me after speaking to the mechanic that he could have it ready telling me it was a Labor intense job. I called on Wednesday John Baxter said it wasn’t ready and call back on Friday. I called back on Friday. It wasn’t ready. John Baxter was irritated and agitated telling me how difficult of a job it was telling me how hot it was outside telling me that they were shorthanded. He said it should be ready on Saturday to call. They’re open till two. Of course I called and by tha

Very dishonest people. My car indicated brake pads needed to be changed but when they looked, all brake pads were intact, they never said anyting to me and went and replace them anyway and it wasnt necessary. Just to take a few bucks away from me. Very dishonest budiness. I recommend not goin their. I probbably will take them to court.

Please avoid taking your vehicle. Took my vehicle in for one specific thing and one thing turned into another turned into another completely unrelated. They had my vehicle I felt took complete advantage. Don’t take a chance with your time and your money and go somewhere else.

So I'm not much of a complainer but, I am when I pay top dollar and get a cut rate service. I bought a new set of tires from Baxter Tire in Pasadena for my 2013 Passat and is the first set of new since I bought it brand new. Immediately the front left tire was leaking and took it back to be fixed. Leaked again and took it back again they said it should be fixed. Leaked again, took it back to get an oil change and tire rotation. Of course I asked if they fix the tire again. I got it back, no tire rotation and the front in wobbled like I hit an IED and they said I was crazy no leak. My wife kept driving it and adding air because who has the time to keep taking their car to a bunch of crack heads to finally do a job correctly. So I called the manager this morning and explained my fru