Beck & Masten Kia Service Center

Anthony took great care of me when I brought my Kia Sportage in for an oil change and maintenance. He was really easy to talk to and made sure I understood exactly what was being done without trying to upsell or pressure me. He kept me updated throughout the process and made everything feel smooth and stress-free. You can tell he genuinely cares about his customers and takes pride in his work. This was honestly one of the best service experiences I’ve had, and I’ll definitely be asking for Anthony again. The dealership did a great job making the entire service visit easy and stress-free. The staff was welcoming, everything was well organized, and the service was completed in a timely manner. Communication was excellent throughout the visit, especially from Anthony, who kept me informed an

I’m extremely disappointed with my recent experience at Beck & Masten Kia. A couple of weeks ago (less than 3,000 miles ago), I had an oil change and tire rotation performed there. Today, I returned specifically for a tire alignment. Instead of performing the alignment, they repeated the exact same services I had just paid for — another oil change and another tire rotation — which were completely unnecessary. I cannot believe they didn’t notice that this work had just been done by their own service department. They have full service records for my vehicle, and I regularly get my car serviced here. There’s no excuse for this kind of oversight. It feels less like a mistake and more like an attempt to upsell services that clearly weren’t needed. Customers trust service departments to pay atte

I had a great experience with this dealership’s service department. They repaired my vehicle correctly, kept me informed throughout the process, and finished the work in a timely manner. My service rep, Veronica Luna, was professional and easy to work with. I really appreciate the quality of the repair and would definitely return for future service.

I’m extremely disappointed with the service at Beck & Masten Kia Service Center. I brought my vehicle in for service, and they ended up performing the exact same service twice. This clearly shows a lack of attention to detail and poor communication within their team. It honestly feels like they don’t pay attention to your vehicle’s actual needs. Instead of carefully reviewing service history and making sure the work is necessary, they seem more focused on pushing services onto customers. As a customer, that’s frustrating and unacceptable. When you trust a service center with your vehicle, you expect them to be thorough, honest, and attentive. Unfortunately, that was not my experience here. I would not recommend this service department based on how my situation was handled.

Hello, I just wanted to reach out and say I’m so thankful to have Veronica to lead me in the right direction. She was a fantastic service advisor. She treated me very kindly and respectfully going to a lot of dealerships you feel pressured, but with this dealership she made me feel welcome and comfortable thank you!!