Ben's Auto Repair

They were great! They diagnosed the problem and fixed it promptly for a fair price. They have earned their position as my new go-to mechanic... and I had to kiss a few frogs to find them. 🐸

I am submitting this review regarding Ben’s Auto Shop in Richmond, California, a licensed CAP Repair Assistance participant, for their failure to provide timely service which directly resulted in the expiration of my California Consumer Assistance Program (CAP) eligibility. On or about September 1, 2025, I attempted to schedule an appointment with Ben’s Auto Shop to complete the required smog-related repairs under the CAP program. At that time, I was instructed to call back on September 16, 2025 because no appointments were available. When I followed their instructions and called on September 16, I was told they had no availability for another two weeks but also suggested a walk in on the 23 of September and which I was not able to do that because of their dishonesty I attempted to call t

Great service! The team at this truck repair center is professional, quick, and reliable. Highly recommend

We needed a quick inspection on a used car (pre-purchase). They took us right away, and delivered back a *very* thorough report. The mechanic took us out to the car and carefully showed us the problem areas in a thoughtful/candid way. Loved the experience!

DO NOT TRUST BEN’S AUTO! If I could give zero stars, I would. This was a BAD, TERRIBLE, UNBELIEVABLE experience at Ben’s Auto in Richmond, CA. They gave me back my car with a FUEL LEAK and didn’t even tell me! Why would ANY professional auto repair shop hand a customer their car knowing it's leaking gasoline and just let them drive off?!? That’s exactly what happened to me. I took my car in for a failed smog test, and they kept it for two days for diagnosis. There was NO fuel leak when I brought it in. Drove home in a car smelling like gas! After picking up my car, I immediately noticed a strong gas smell while driving home. At first, I thought maybe it was just some kind of cleaner they used. But once I got home, the smell was so overpowering that I called Ben’s Auto to ask, “Why does my