Bergey's Cadillac Service

Missing communication once sale is made. Floor mats and cargo liner were promised to me, and then were delivered upon. I had to call multiple times not only the sales associate but also the supervisor to be assured that promises would be kept. Still waiting on the cargo liner, will update if it's delivered.

Just ordered my 2024 XT4. Joe in sales is my go to guy he gets whatever done and super knowledgeable. Early this year Dan did an amazing job helping buy my lease. And let me not get started on the service team. I adore Dawn, Marc , Matt and the whole team. They are super transparent, honest and always look out for me with scheduling. Any concerns I’ve ever had with my vehicle they listened to me and fixed to the best of their ability. When I go in I’m actually happy to see them, they give family vibes. Super cool, easy to talk to and very personable. They have my loyalty and respect. If I stay with Cadillac my cars will only come from them.

I wanted to express my appreciation to Bergey's Cadillac for the FANTASTIC roadside service mechanic they sent to take care of my Escalade. He had my vehicle fixed and back on the road within 20 minutes. He was very knowledgeable and friendly and quickly resolved a frustrating situation. Thanks again for sending him my way and providing a great service experience!

I purchased a 2023 Cadillac XT6 from Bergey's, and over the first few weeks after delivery, I noticed several issues that were all related to the manufacturing, storing, and shipping of the vehicle (before it ever arrived at the dealership). Since these were not apparent before I drove the car off the lot, I thought I'd have difficulty getting them addressed as I started to identify them. Right from the beginning, the people at Bergey's took care of me better then I ever could have expected. I didn't have to call them and hound them and explain things to them. THEY called ME, to offer options and set up service schedules. Everyone spoke to me with empathy and reassured me that they'd take care of everything to my satisfaction. They gave me their email addresses and cell phone numbers

Purchased a certified used 2019 CTS from Bergey’s. The experience started off rocky when the certified used vehicle had a bubble in the outer sidewall of the tire, that fails state inspection in PA, but we all make mistakes so I pressed on. A clearly bent rim caused by the same impact that likely caused the bubble and it was like pulling teeth to get it rectified, but after unending persistence they agreed to straighten the bent rims. Shortly after purchasing a number of issues arose, so I brought back to have it serviced. A gentleman in sales said that he tested everything I complained about and it was functioning normally. I received the vehicle back and wouldn’t you know it, all the same issues were there. A loud steering rack, no range on my key FOBs, and very hard shift from 1st int