Berlin City Toyota of Portland Service Center

Worst service department ever. When you book appointment, they ask if you are waiting or leaving the car. I always ask to wait. Upon arrival, I was told it was a 2 to 2 and 1/2 hours (this has happened the last 5 times I have gone in for my free Toyota Care for other cars). Every seat in the waiting room was taken. They over book. I was there for 1 thing, a problem with my sunroof. I only had 400 miles on my BRAND new Grand Highlander which I purchased from Berlin.

Came in for an 11am appointment for a tire that wouldn’t keep pressure on a car from them with less than 8,000 miles on it. Told me about 2 hours while I waited there. After 3 hours I asked about my car and they said they were still working on it.After FOUR HOURS they came to me to say I needed a new tire but they didn’t have it in stock and would have to leave it there overnight. Next day rolls around and I have to ask for updates since nobody contacted me and said they hoped to get the tire in the shop until 3pm to put it on. Literally sat there for 4 hours for them to tell me something was wrong with the tire which was the reason I came in and that they couldn’t do anything for me that day. Then had to wait around all day the next day for them to hopefully get the correct tire and put

I travel for work. Car started making a squealing sound on Sunday. Called the dealership Monday. They looked at the car Tuesday. Ordered parts to fix the car Wednesday. Picked up the car Wednesday after work. Paid a few thousand dollars to have other issues fixed in addition to the squealing. Started the car, the squealing noise was still present. Very disappointed, angry, and frustrated. Dealership correctly fixed the issue Friday. Happy the car is fixed and running well, yet the service process was unpleasant and disappointing. Did not expect poor service from a company like Toyota.

First time using this dealer. Very friendly and accommodating. Suggested items that were pertinent and showed photos to substantiate. Will be returning for future service. Many thanks!

Worse service ever. Came in for my 2pm appointment at 1:50pm. Was told it would be 1.5 hrs for a routine maintenance and battery recall. Here I am at 4:05 waiting here because they didn’t notice me in the lobby and didn’t call me right away when it was finished. Unbelievable.