Bert Ogden Nissan of McAllen Service

Unlike charlie clark in Brownsville i didnt struggle to get someone’s attention. In fact it was very easy to get anyone’s attention to ask anything. They were very friendly. Also, they have much better prices for several services, one was a huge difference. The lounge was very comfortable, the coffee quite good. I will always make the drive now.

Jayme delivers exceptional customer service. She took the time to guide me through each part of the service process without me having to ask. Her communication and attention to detail made the experience smooth and stress-free. I highly recommend asking for Jayme when bringing your vehicle in for service.

Jayme at the service department is great. She explained the services performed on my truck and the recommendations. Even though I did not have an appointment I was quickly helped and my wait was reasonable. Great place to have your truck serviced!!

My buying experience was nothing to brag about they werent especially nice or anything like that. Wasn't even offered a drink. But I was happy with the purchase. I was told I would get ny second key within 1 week going on 2 months and when I call I cant get a hold of the sales person Yuri who originally helped me. They said I had to talk to her, left her a voice-mail no call backs yet from anyone. I cant imagine how they will be when I need a oil change or repair smh. It seems like more & more the value of a customer is going down after the sale is completed. I thought about getting a second vehicle there, but not now I'll be taking my business else where.

I had to take my car in this morning to be serviced… it was time for an oil change. I was kind of dreading it! But it turned out to be a wonderful experience… my service advisor was Francisco V. He is the trifecta! (Kind, polite and knowledgeable!) He advised me what my car needed, and how long it would take. I’m the kind of person that has a lot of questions and I talk a lot! Frank answered all my questions! He’s the kind of employee that makes you feel assured.