Bert Smith Collision Center

CLAYTON is a superstar in collision management. He set my appointment and got me in on time with an accurate estimate. He explained everything and answered my questions. He oriented me to the rental car company. My car was originally set to be ready on a Monday. He was able to have his hard crew to have it on Friday by close of business. I asked if he could have it by 1. And the car was ready. Thank you CLAYTON and all the repair crew. Sorry I don't know everyone's name. Thank you.

Had my Car towed here after someone hit me. Quintin walked me through the process from day one. He kept in contact and updated me more than my insurance. I would 100% recommend. My car looks brand new again!

The collision center took way too long to complete my car... 10 weeks! There was a lack of communication, and I had to call weekly, to see where it was standing. If they tell you something will be done the next day, they really mean several days. I told them I was going on vacation for a week and when I came back the car had not been touched during those days. Upon completion, we discovered that the wrong clips were used and many of them were missing it was quicker for my husband just to order them directly from Suharu and he replaced them himself! I do have one great thing to say though... the guy that paints did a perfect job! The paint is immaculate!! Thank you!

this body shop has had my vehicle since oct 10th, it is now monday january 20th. about 100 days! i have had nothing but false hopes and pretenses placed upon me since the beginning of December. Had a limb fall on the passenger rear pillar and break the back glass during Hurricane Milton, fully covered through insurance. pics for reference. i have physically travelled to the shop after being told my car would be ready for FOUR CONSECUTIVE mondays as of today and once again today i was told "come back later this week" which means on friday they'll tell me it's still not done and to check back on monday. and the cycle will probably begin again. last week clayton told me someone LOST a trim piece to my trunk (he doesn't know if someone set it down and it got thrown away or what happened to i

Run in the opposite direction! If you think you were taking your pristine BMW to the best of the best for body repair, you are thinking wrong… Don’t make the mistake I made. I sold my pristine BMW M5 2000 on bring a trailer.com for $35,000. I had not driven her in some time and I was expecting the new owner to fly in from Dallas two days after the auction end date to pick her up so I took her to the grocery store and parked way out in the far right corner the parking lot where no one was parking. While loading groceries in the driver side rear door all of a sudden, an elderly lady slammed into my door, nearly breaking it off and missing me by 3 inches. Apparently, she had a “panic attack“. I took her to Bert Smith and after three weeks of having the car I followed up with an email aski