Bertera Auto Group

I've had quite a few vehicles, quite a few chevys but this 2025 colorado . . . Picked up on 7-7-25 and at 10 miles it has been quite an exhilarating experience. Was really looking forward to the adaptive cruise control feature (great selling point) to only find out after the ink dried this option isn't actually installed on my vehicle but that only came to light after salesman was filled in by service of why it wasn't working. My favorite part of the colorado is the technology that is installed. This check engine feature is top notch right off the bat detecting variable valve timing issues, go back to make sure everything is good but you gotta tell these trucks to forget about it, so after telling the truck it's ok no issues I was on my way again. Couple days later (2) that check engine l

We have an excellent, smooth and fast experience thanks to Carlos Torres since the minute we got Into Bertera until last minute there. We were not even gonna purchase a vehicle that day... we were just looking our options after a totalled car accident but with all the caring and Positive enthusiasm from your salesman we were Approved and driving a new Jeep in less than 24 hours thanks to his dedication to help us even on his day off. You Guys Rock!! We will buying from Bertera or Carlos from now one Thanks so much again and keep the good work!!

I would NEVER purchase a vehicle from that location. Test drove a Compass and when I changed driving with my daughter, the checked the front tires and they were BALD. I went down the road back to the dealership and checked the alignment, it steered straight to the left. Test drove a second vehicle and decided we wanted that one but wanted the CRACKED windshield replaced. They wanted us to pay for it. We left and they called immediately and said they'd replace it. The day of the transaction, we pay for the new vehicle ($32k), take a car on trade, we transfer insurance. After the paperwork, send us out in the vehicle we traded, on our TRANSFERRED registration to the NEW vehicle. When I called and told them they need a DEALER PLATE on THEIR CAR, the GM told me THEY wanted to cancel the deal a

I ordered a new vehicle with Bertera in W. Springfield. After a couple of months of waiting, I get the window sticker and build sheet because it is almost ready to ship from the factory. It was missing options that I ordered. I offered to buy it anyway, but at a reduced price. They refused to lower the price. I asked for my deposit back and the salesman told me to come in and get it. When I went over there, the man behind the counter was EXCTREMELY rude to me and refused to give my deposit back. There are other people on here talking about how rude management is. They are understating just how scummy this place is.

I have been to three of bertera dealerships on many occasions. I was treated fairly at metro in Chicopee, Westfield gave me the runaround. And I recently tried dodge dealership on Riverdale I have a checkered credit history we will call it. Was told they would try the next day and nothing. Called sales manager he could have cared less. The person I spoke with before him offered me a discount he was not helpful at all I will never go back to any bertera dealer again . Which stinks because my first experience was great they had no problems putting me in a bad situation but had no answers on how to help