Bess Automotive

I have nothing but positive things to say about this shop. One of the few places around that will actually work on Minis and their work is top-notch! The service is excellent, they will tell you what's really going on and get it fixed for a reasonable price. They try to be flexible and adjust to your needs based on your time frame and how soon you need your vehicle back. I've had the tremendous amount of work done here on my Mini Cooper S and both the cost and their ability to get the work done quickly and correctly has exceeded any expectation. Anybody who complains about costs don't understand the vehicles they are having worked on... Mini's, BMWs, and Mercedes are always much more expensive to maintain... if they don't understand that, then they should have bought something else.

Scheduled the repair, then when I called to check on it after a week, the guy jumped on me saying I couldn't just dump something on them that they are 2 weeks out. I waited 2 weeks for the appointment. The labor charge was outrageous but I didn't complain. The car ran 2 weeks and quit. Ive gone by there but the whole parking lot across from them is full of dealers vehicles waiting so I already know its gonna be the waiting game. I got rid of my BMW because of this now to dump the Mercedes and no more being treated like a beggar and then paying a 1000 dollars.

Honestly the best bunch of guys in the foreign car maintenance business. I wouldn't even be the owner of a BMW if Perry Keller wasn't in this profession. Always accommodating and helpful, these guys are sharp and know what they are doing. I'm thankful because the peace of mind I have when I need their assistance for my car.

I was charged twice as much as it should have been. I researched the repairs that was performed on my vehicle. I had struts and shocks replaced and an oil change I was charged $1800. I couldn't believe it and he even said he gave me $100 off on the parts. I'm a women and was screwed over. What goes around comes around. I will never go back.

Bess Auto has been my go to Mercedes authorized mechanics for years for my Mercedes 550 and E320. They handle extended warranties and not quite as much as the dealership.. although the dealership is quicker. I would definitely recommend them but don’t be in any hurry because they stay covered up.