Big Bass Towing

I am a retired police officer and Mckinney Police mistakenly towed our car using Big Bass Towing and impounded it at Big Bass, due to the vehicle being parked outside of our front yard claiming it was stolen when it wasn't. Both Big Bass and McKinney Police were told numerous times it was not stolen and I even provided to show them all the VINs as I worked stolen vehicles as a cop. All of the VIN numbers on the vehicle were valid and there had been no issues prior with LE thinking the car had been stolen. They did not care and towed and impounded the car anyways. After McKinney PD released it stating it was a mistake and that the car was not stolen both Big Bass & MPD left us on the hook for the $500 impound fee. We were charged for the whole time MPD put a hold on it. A bit ridiculous si

I just can't find the words to describe how absolutely horrible this experience has been, and I am not even done. It will be my third time tomorrow to go out there, hopefully the stars align and I will be driving away in my vehicle. It's far away, hard to find, and they make it as difficult as they can to get your car off their lot. Dreading the return trip.... Won't get into the details but expect the unexpected.

Driving behind one of your tow trucks for 20 minutes on country club road in Lucas… multiple times he crossed the center line almost causing accidents, sped through a school zone, and no visible license plate so I could report to the police.

They essentially stole my buddies car. The police mistakenly thought the car was stolen, so Big Bass towed it even after the owner proved it wasnt. Mckinney Police released it within 24 hours stating it was a mistake and not stolen and Big Bass still charged the owner $500! Knowing it was a mistake!

Long story short……. Car was towed from an accident at MPD’s request. Called tow company (Big Bass) the same day not more than an hour or two later to inquire abt amount owed and was told $235.31 if picked up before 12am which will then charge another $50. She quoted $285.31 will be due at pickup the next day. I attempted to pickup vehicle the next day however I was unaware of business hours 8-4p, so while in route to location abt 7pm I decided to call ahead and was informed of business hours and was not given any other instructions or suggestions as to how to obtain my vehicle after hours which was puzzling to me, so I did not proceed any further. I went the next morning which is now considered day 3 of storage, and was given a bill of $390.31 which is ridiculous. I questioned these char