Big Brand Tire & Service

Absolutely thrilled with my experience at Big Brand Tire! From start to finish, the service was exceptional. The staff (Ray)was knowledgeable and incredibly friendly, guiding me through the best tire options for my vehicle without any pressure. The oil change was quick, and I appreciated their attention. I also loved the clean and welcoming atmosphere of the shop. Big Brand Tire has definitely earned my trust, and I’ll be returning for any future tire needs. Highly recommend to anyone looking for reliable tires or oil change and top-notch customer service! 🌟🚗

The prices are very crazy, $150 for an oil change before any coupons. Then after calling the Lompoc store they confirmed that the price I was given here was indeed high as they should have only charged me for 6 quarts. Needless to say I won’t ever be coming back to this location and after reading some of the other reviews I definitely will be having my car inspected thoroughly to make sure that they didn’t mess anything up on my car. Plus they didn’t even do the services advertised on the website which is specifically why I came here. I really just think that they saw my mother and thought they can just overcharge her because she’s alone but even she said the price was high. Overall horrible experience and I definitely recommend going somewhere that won’t scam you.

Great customer service. Patient team members. Honest about pricing, diagnosis and outcome. Appreciated the entire experience. Thank you employee AM246, AF311, NM137 and team! Big brand SM has taken care of me for over 20 years and I'll continue to bring them my business as well as recommend to anyone who will listen.

I googled for a number for tire repair and Big Brand Tire service appeared. I called the number and spoke with a gentleman named Rick whom advised me they would repair the tire at no cost and rotate the tires. I asked why don't they charge for such service and he said something to the affect that it can be done with little cost for them and are proud to offer it to customers. I made an appointment with Big Brand Tire in Santa Maria. I met Mr. Alvara who wrote the order for the repair. He was very courteous and answered questions I had on purchasing tire, wheel spacers and wheels. He was very knowledgeable. He advised me of the instant rebate currently offered on tires. My punctured tire was repaired (plugged and patched) reinstalled and rotated. I plan to purchase my next set

Used to go here for just about all my daily driver tire and alignment needs, but I whole heartedly can no longer recommend this place. I was advertised and paid for a 3 year alignment warranty for my vehicle, they’re supposed to allow you to bring your vehicle in for alignments when needed as it’s attached to the VIN. Yearly checks are recommended. Except they don’t advertise that the alignment warranty is only good for 36k miles, which I have gone over in just a year as I drive a lot. “Well it’s on your receipt” is extremely poor advertisement and misleading salesmanship. The customer service was extremely lackluster after mentioning this to me today and the service rep did not seem to care at all. I’ll take my business elsewhere and pay your “discounted alignment price” for normal cost a