Big Brand Tire & Service

Got my car in and out in a reasonable time, great service, friendly employees(I think his name was Alex) Would absolutely bring my car here again next time I’m in Scottsdale and need a reliable shop to take a look at my car. They didn’t try to sell me anything or do anything that benefits them, their main concern was my vehicle running properly. 10/10 experience.

Long story short: Don't go here! Long story: Went in to get a battery. The battery is under the driver seat in my Ford Transit. They installed it but did not put everything back the way it was before. Went back in and the front desk person said the tech that did it just left for the day. I agreed to come back the next day. Came back the next day. Waiting for the repair to be completed the associate at the front desk was trying to sell road hazard protection tot he person on the phone. The associate said that insurance wouldn't cover it since most deductibles are $500. 1st how does she know what deductible the person has. Secondly most insurance companies do not cover road hazards. They came back in about 15 minutes and said all good! Went out to the van and grease hands hand touched all

After my tire randomly blew out my coworker recommend this Big Brand because she had a good experience here and they are super close to our office. John was very friendly and helpful. The tires on my car were the previous owners and had been on for 7 years (yikes 😬) and I wanted to go up a size so I ended up getting 4 new tires but they had a great deal and it was far less than I’ve paid at any Discount tire. Very happy with my experience and will be making Big Brand my new go to for tires!

Alex Martin was amazing. We were stranded with a flat tire and the tow truck never came as our car is a hybrid and does not have a spare tire ( need space for batteries, so typical on hybrids). Alex suggested trying the tire pump that is under the back storage area. This got us enough air to get to his store. It was getting late and past their closing time, but Alex stayed and fixed us up with a tire. He saved the day! I would highly recommend this Big Brand Tire & Service store. If you are looking for tires, call Alex!! We can’t thank you enough!

I've been there before had some work done on my Mercedes awesome experience same this time that I went just to get some quotations and they did check out the car inside and out and gave me the report. I was very pleased real gentleman John, and all the people worked there. Thank you.