Big Brand Tire & Service

(1)They didn’t know how to install tires on Dually. -Despite telling them three times that the 1984 Dual Axel does not have spacers, I was ignored. Which lead to the exchange with a manager, points 2,3,4 (2) They swore that my bad valve stems were un-repairable or replaceable. -they still mounted the tires without even giving us the change to fix them. They told us afterwards during the chew out. It was a Sunday, so we went to O-Reillys, Auto Zone, and Walmart. Lo and behold, tire stems for a truck rated up to 150psi and both tire stems diameters. (3) They accused me of bringing the wrong rims. -Instead of asking how the rims mount on a dually, it was an instant accusation. I’ve worked as a grease money and tire buster for a decade. Even to this day I have had ask an owner how they assem

Went in three times in the matter of a week because I felt something was off. First Time. I come in, asking to get a full set of tires replaced. After an inspection, they told me that the wrong size tires were installed on my car, but they’ll work, and quoted me higher than expected. I let them know I’ll look at options and left. Note that the tires on the vehicle at the time were installed by Big Brand Ventura, so did they install the wrong size on my vehicle? Returned a second time. I looked at tires online and ordered the correct size tires (according to the person at the desk) for much cheaper than they had quoted me, including installation. Come in and a different person at the desk told me that actually, I had ordered the WRONG set of tires, but no worries they’ll order me the corr

When on a road trip got a flat tire, called asking if they could quickly plug it in a timely manner. They said yes that they can, we even clarified asking again before getting off the phone. Got there stood in line for 10+ minutes just for them to say, no it will be about An hour and a half. Didn't even try to fit us in. We had to change our tire to our donut in their parking lot and go to americas tire.

I am SO impressed with the professionalism and quality of work by Harrison and Steve! I had a flat tire when I left work...and a very busy night ahead of me. When I got to Big Brand, they were so gracious in getting the tire changed QUICKLY so that I wasn't late for my next appointment. Also, very impressed with their honesty. My friend had said it wouldn't be possible to get just 1 tire...but they immediately said that since the tires were so new, I didn't need to replace multiple tires to keep things balanced. They could very easily have told me I needed 2 or 3 or all 4 tires replaced and I wouldn't have been any wiser. Also, they pointed out that since I had purchased the extended warranty when I got the new tires, I saved A LOT of money on this visit! I had forgotten about the warrant

We were very satisfied with the quote we were given. It was very reasonable for the amount of work needed. In addition, it was done very promptly. I was concerned that it wouldn’t get done in one day and they did it in half a day. They were very accommodating! Very appreciative!