Big O Tires

I show up 20 minutes before closing and they tell me they can’t rotate my tires to come back in the morning. They open at 9 AM. I get there at 9 AM and there’s a small sign in the corner of the lobby that says go ask for assistance from Erik at speedee. So I go to speedee and ask for Erik and I am told “he’s not coming in today”. I asked if there’s anybody working at Big o, and they tell me that nobody comes in till 10. 🤡🤡

Always quick when getting my oil change and tires rotated. Raj (Service Manager) does a great job running the shop. He's not only friendly but knowledgeable about cars. Always a welcoming experience.

Do not recommend. Was left waiting 15-20 minutes with no one to help me. Even after I notified a tech only to be lied to. I explained to manager about the proper expectations and being lied to was unacceptable. Do not go to this tire shop at all costs.

I went by looking for simple tire stem repair and the lady who helped me over priced my repair and didn't even know what I was talking about she had to see the tire and still didn't know what was the stem ( airvalve ) that needed fixing so i called San Benito tire pros and they not only knew what I needed but fixed it in 10 min and for free. I am from out of town but I will never go back to Big O service is the worse. I will only go to San Benito tire pros and get more great service

Called on phone to see how much an alignment was and if I needed an appointment. Two simple questions. Was put on hold immediately and waited for 10 minutes. Hung up and called back and got through to an representative. Was asked "How may I help you?" And when I was about to ask my question I was put on hold for 5 more minutes. Hung up and called back and finally got my questions answered. Horrible Customer Service.