Big O Tires

Best customer service and quality care I have experienced with new tire purchase. Was interested in some Method wheels and Juan was that guy. Went out of his way to check options with wheels available and what can be ordered. Covered best tires to select from and options. All went smoothed - had to order the wheels but arrived the next day with time to do the install and alignment. Kudos to Juan and the crew here - super friendly and super helpful. No pressure- went over options

I waited until I had my wheels mounted somewhere else before I made this review to see if what they told me was true. I bought new wheels for my car and wanted to use the same tires that I had, since they had very slow mileage. This required removing the tires from the old wheels and mounting them on the new ones. The old wheels are somewhat special in the way they mounted by having to be mounted in reserve. This requires additional attachments to the machines so they dont scratch the wheels. I called multiple places and found that only Big O and Prior tires are the only ones that do it in Santa Cruz. Big O quote me over the phone $150, but once I got there they changed their price to the cost of one wheel. When I asked why the price change they said my wheel are more expensive then normal

I chose this Big O Tires location purely out of convenience, as it is located close to my home. Prior to dropping off my truck, I called ahead and was quoted tires at $229.99 per tire. After doing my own research, I found the exact same tires available at Walmart for $169.99 each. According to Big O’s advertised “Lowest Tire Price Guarantee,” price matching is honored when the tires are available from a current and local distributor—which these clearly were. However, when I asked in person about price matching, the employees immediately and dismissively said no, without any attempt to verify eligibility. That alone should have been my signal to take my business elsewhere, but unfortunately I proceeded. In total, I paid $1,118.76 for the tires and installation. Less than seven days later,

The service here is excellent! I came here three years ago for new tires and they have treated me so incredibly on every return visit… Free tire rotation and so much more. One more thing I never have to worry about. Thank you!

Yesterday I had a flat tire. They patched my tire within one hour without charge. I was Very surprise. The young guy at the counter was very pleasant and professional. I will definitely like to share my experience with everyone. Thank you Big O Tires. Thank you and thank you!!!