Birchwoods at Canco Senior Living

It has taken me 9 months to write this review. I wanted to reflect on our experience for some time so I could be as objective and honestly reflective as possible, without emotion dictating my opinions. This is my takeaway. Prior to my mom being accepted into this community, the staff did extensive testing and evaluations. They assured us that she was a good fit for the community and thought she would be a great addition with her fun, spunky personality. They were aware of her early-stage dementia. They were confident she would thrive there, and we talked it through in her admissions interview. We were hopeful that this was a good fit, given that there was a designation of "memory care" on their website (and they offered targeted activities that would benefit their memory care community.)

The owners have allowed the facility to go downhill. They rehire staff who have poor work ethics, a nurse who could not take care of the residents and directors who conveniently lose paperwork, medication, and money. There are always issues with the food and overall cleanliness. My loved one will not be returning to this building. To the owner's response. My concerns were brought to the community and to the Sinceri home office. I never received a call back from either. My father passed away after being told by a nurse he doesn't need a care plan. This community continued to employe this nurse after it had been reported.

My dad lives at Birchwoods and we’re really pleased with both the level of care and personal attention he receives. It’s also very clean and bright (newly renovated). Everyone is so friendly, and there are always activities being organized to bring residents together. The backyard patio area is a great place for residents to spend time around the gardens or the resident chicken coop (a resident favorite) 😊

Birchwoods offers a rare setup in assisted living, with cottages that provide residents more space and autonomy than most communities. The layout supports care across many levels of acuity, allowing people to age in place with greater flexibility. It’s a thoughtful model that blends independence with responsive support.

Birtchwoods At Canco has the most caring staff here and they’re very attentive as far as any questions you may have. I recommend it to everyone. Food is average! Activity directors go out of their way to bring folks to activities of different interests. My mom’s personal favorite is the musicians and Bingo! Jessica the ED is a great listener and works with any issues as they come up.