Bixby Knolls Car Wash

If you're getting your car detailed save your $200+ for somewhere else. I waited for hours, and then no one informed me my car was done. When I found out that my car was sitting still for who-knows-how-long, I asked why they didn't come get me in the waiting area. There was not even an apology; the guy only told me "it's ok" like I wasn't waiting at their disgusting facilities with my baby.

I’ve been going here occasionally for over 30 years. It’s never been more than a B level clean, even the $300+ detail. They always miss some basic easy thing, but usually no big deal - at least the truck is clean. This time, some big misses and the attendant who worked on the truck was no where to be found when I found the problems. Windshield still dirty, window switches not wiped clean, cup holder still with sticky stuff on it, cowl under the windshield still full of orange tree stuff. They basically run a towel over anything the wash tunnel doesn’t get and call it a day whether it’s clean or not. I can drive through a gas station wash with a vacuum for $15 and save $0.10/gal on gas and be less disappointed.

The first few times I came here, it was pretty good and fairly reasonable. However, today not so. The customer service, quality & prices have gone South. This will be my last time coming here.

Many things missed. Rubber / Plastic detailing juice used to wipe down paint. Look at the pics and see what 69.99 plus tip gets you

I went to wash mine and my son's car, put a $20 in Chanel machine and it only gave me $1.75 I called number on website with no answer and looked for help at the door. They have cameras and I hope they call me and make good