BJ's Tire Center

I brought my car in for a new tire installation and it was an absolute disaster. After the technicians finished installing my tires, they told me to get them retorqued within 50 miles. I was about to get on the highway when something told me to do this sooner. I am so glad I did because Sullivan Tire found that 3 of the 4 tires had the lugnuts in BACKWARDS. This caused damage to one of my rims which neeeded to be replaced. When I went back to BJ's to tell them that this could have killed me and they need to replace a new rim, I was told I needed to file a claim with them. I was met with pure beauracracy instead of a refund or any attempt to replace my rim. I highly reccomend Sullivan Tire. I do NOT reccomend BJs. Added photos for evidence.

I have had great service at this location. Although it can be challenging to get in contact with them through phone (I tend to just swing by in person) and they're typically booked out fairly far, especially as winter closes in, the mechanics there are always helpful and honest. They've been struggling with low staffing for quite a while, which the employees themselves can't really help. They usually are fairly busy when I arrive, so it takes longer than you might expect for a rotation and balance, but honestly it's no worse than Tire Warehouse, for example, who I've waited on for almost 2 hours just for a tire swap. All things considered, I've never had a negative interaction with the employees there, and they have been honest with me about what they have lined up and a fair estimate of

We had an appointment at the tire center that we booked a few weeks ago. Dropped the car off this morning and saw only 1 car on the lift. So assumed we were next for our 1030 appointment. The guy said it would be awhile…. Short staffed. We called at 4:30ish to check on the car and the supervisor said it’s not ready, and hasn’t made it in the garage yet. How can this be??? We had an appointment for 1030. So did he just take walk-ins all day?! Supervisor said it might be ready by 6pm and that’s when the tire center closes. Screw that!! We will take our business elsewhere! Poor poor customer service! Maybe put a sign on the door that says appointments come FIRST..

Had a positive outcome (after a small glitch that was resolved by the tire center manager, Chris). I am anticipating being a happy customer. Thanks!