BJ's Tire Center

Had an appointment to get new tires. Walked into the lobby and had to wait 10 minutes to be acknowledged by an employee. Sit for another five minutes only to be told they don’t have my tires and they may be in next week. Absurd that I received email confirmation of the tire order and appointment, then no follow up that BJ’s can’t get the job done at the appointed time. Terrible experience, would not recommend using these guys.

It gets one star because eventually, you do get tires. However, everything else about this location is made to frustrate you. Even if you call ahead or make an appointment online, and even if the BJ’s rep confirms your appointment and that the tires are available, you may have to wait hours for service, or even reschedule your appointment because either a) they are too backed up due to understaffing, b) they actually didn’t have your tires in stock, c) something went wrong with their backwards computer system, or all of the above. In short: You might walk in with an appointment time, but start praying you keep that appointment (or, at the very least, didn’t have anything going on that day.) The understaffing is a HUGE issue. There is one guy working both the propane and the front desk, on

Had an appointment at 11 that was scheduled to go until 12:30. I went to do some shopping then called at 12:15 to ask for a status update and was told that my tires were being balanced and it’d be another 15-20 minutes, so I headed back. Got there 15-20 mins later and my car was up on the jack with no tires. I asked the guy at the desk if he knew how much longer it would be… he says ‘no’ and storms back off into the garage. So I guess it was just a complete lie that the tires were being balanced and it’d be another 15-20 minutes? I’m sure this is more of a management issue because they’re understaffed, but either way, I’ll never be coming back here.

I want to express my gratitude for the excellent service I received, especially from the employee Daniel. These days, it's not every day that we receive such quality service, and that's why I wanted to come here and give my 5 stars. Thank you very much.

If you can’t staff a place then close it down. Enough is enough with this place. For years now, this place typically has one guy running around trying to do everything from tires to filling propane. Usually they have an attitude because they are being stretched to thin which is understandable but frustrating as a customer. We have wasted days at this point between planning our day around appointments that get rescheduled when we get there. Waiting hours to get tires installed or wasting a trip to get a propane tank filled with no one there to fill it. BJs either needs to step it up to get some good employees or they need to shut it down. It’s not fair to the customers or the one employee trying to do 5 jobs.