Black Forest Industries

Recently purchased a 2014 Audi TT S Line and was looking for a good place to maintain my car & install parts. Gave these guys a call on a Friday (believe I spoke with Rob) wrote me a itemized breakdown of a quote, got me in the next Tuesday morning for a Haldex & DSG service with a installment of a GFB diverter plus valve, ÜRO parts oil separator & a REIN intake hose. Work was done fast & clean, price was around what I was expecting & guys were nice as well. Hoping to build a good relationship !

I placed my order for a BFI shift knob and boot back in November; the team at BFI was very clear about timelines and responded quickly to any inquiries I had throughout the production process! Installation was easy, and the products are top quality. Worth every penny - these guys are true professionals in their craft. Thanks again!

Product quality is 5/5, but the customer service and checkout logic are lacking. I was overcharged by approximately $160 SGD due to an inflated exchange rate used on their site compared to the advertised USD Black Friday price. I have tried to resolve this privately (Order #135858) before leaving this review, but communication has been non-existent. For a premium brand, I expected better backend support. If you are ordering from Singapore or overseas, double-check the "converted" total against the USD price before hitting pay, as you might be paying a massive hidden premium. Still waiting for a resolution from the BFI team.

One of the worst companies around. Zero Customer Service, zero accountability, no Warranty on inferior products. Over $200 for a shift knob that didn’t last a year and a half. Was told “I” can pay for them to redo the leather, oh thanks for letting me pay for your horrible product. Do not buy, save your money on quality items.

Great products made in house! Shift knobs on display made it easy to decide what to go with. I'll definitely be back when I decide to switch things up. A no brainer to support a company like BFI.