Black's Towing

I had a dead battery, starter, or alternator, did not know which one and I had Dr.'s appointments to get too. I called AAA and they sent Black's Towing to my home. They arrived within 30 minutes which was within the time frame quoted by AAA. Tow Truck driver Rene arrived and figuered out it was not the starter or the alternator and that it was just the battery. It did take a while for the battery to fire up which was not a good sign for the battery holding the charge. Rene recommended I not turn off the car until I got to my mechanic. Made it to an important Dr. appointment on time, left the car running, locked it up, saw the Dr. then went straight to mechanic and had battery replaced with no other issues. Rene was very professional and took the time to address my concerns. All in all a gr

On January 9th, AAA dispatched Black's Towing for a flat tire caused by a screw. The driver was rude, dismissed the issue by incorrectly stating there was no screw and that I had the wrong tire key. He also incorrectly claimed my spare tire was incompatible with my truck. American Tire later confirmed the screw, validated my tire key, and confirmed the spare was correct. This combination of unprofessionalism and misinformation was unacceptable. I will never use Black's Towing again and urge AAA to reconsider their partnership with this company.

Daniel from blacks. Towing thinks he’s better than his customers and doesn’t know how to communicate with customer service in mind. He let me know that my address was not showing up on his device. I told him that’s odd as it should. He then proceeded to say well it’s not are you sure that’s right in an obviously condescending way. As if I don’t know my own address I offered and pulled it up on my phone and my location services were not on so he quickly said see you don’t even know it. Very rudely. Blacks towing, give this clown some customer service training

Joe from Black’s Towing responded to our AAA call because our 2018 RAV4 Hybrid failed to start at the parking lot near the Dollar Tree Store on Clinton Kieth in Murrieta. He was prompt and knew exactly what to do but more then that. He was very friendly and explained every step. That was important as I knew nothing about my car. He explained that although the 12V battery was under the mat in the back of the car near the spare he could access it electrically from under the hood. He determined that indeed the battery was nearly dead. Normally he could sold us a battery but he didn’t have our model. But he was able to recommend a place where I could get one at a reasonable price. He was able to jump our car so we could start it and get home. A Big thanks to Joe and Black’s Towing.

My tow truck arrived exactly on time and I had the talented Augustine as my technician. He was professional, courteous and extremely helpful. What could’ve been a bad situation ended up being pleasant because of his friendly personality, knowledge and expertise. Would definitely recommend this AAA rated company!