Blade RV Service Center

Bought a brand new Jayco destination trailer 3 months ago. There is a very strong mold smell coming from the cabinets in the front. Mold test came out positive and the service department keeps giving me the run around. They are rude and condescending and don’t care at all that we were sold a defective unit. The way we’ve been treated is awful and I don’t know how anyone with a conscience could treat people this way, it’s disgusting.

Do not buy a Jayco brand Rv, trailer, or fifth wheel. I have first hand experience dealing with Blade RV and the Jayco warranty department. Brand new trailer and had to bring back 3+ times in a year span for the refrigerator not working correctly. Jayco wouldn't do anything about it, and Blade wouldn't do anything because Jayco wouldn't do anything. It's all a game to these guys and you sit there paying 100's of dollars a month for an RV you can't even use! Jayco's 2 year warranty is a complete scam, do not let the sales people talk it up. Jayco covers basically nothing that happens to your RV. Stay away from this place.

Bought an RV with Blade, and that was fine, but I would recommend avoiding the service department. Trailers are always going to have issues, big and small, so service matters. In the most recent incident that prompted this review, the shop treated my husband poorly, dismissed his concerns, and refused to take the time to understand the problem. They insisted that what we needed was to purchase 2 new batteries, but the batteries checked out fine. It seems we are on our own to figure out our RVs electrical issues and find a solution. We may have caught them on a bad day or at a busy time, but the level of care was well below my expectations.

They have a large parts dept. Someone at the front to assist. Though I only came looking for a specific part, my experience was good. Funky parking layout.

We travel 75% of the time and have seen a lot of RV service centers. I say this because Blade RV Service is in a whole other league. Their customer service, help AND quality is unmatched. We took our Jeep in for a flat tow system and they knocked it out of the park. Helped get everything, made room for us to get in and installed flawlessly. Many RV service shops rush through, 50/50 quality and on to the next one. Not Blade. Shout out to Steve (Service) and Juan (Tech) for the highest quality we’ve seen to date. We’ll intentionally seek Blade RV out in the future for service. Steve and Juan, you are an amazing team, kudos and thank you for making us feel like family, while providing astonishing service!