BMW of Manhattan Service Center

I am writing to express my frustration regarding the lack of communication from the service department at BMW Manhattan. I have been attempting to reach a service advisor for the past three weeks to discuss my upcoming scheduled maintenance, but I have not received a response. Despite my multiple attempts to follow up via phone calls, text messages, and emails—including a specific request for a service manager or advisor to call me—my inquiries remain unaddressed. While I understand the team may be busy, the complete lack of communication is unacceptable. Clear communication is essential for quality service, and this experience has negatively impacted my view of this dealership.

Brought my x3 in because of a low oil pressure engine warning - The dealer, without asking, calling or checking with us, replaced the oil and filter and performed a "safety point" inspection. Totally unrequested and cost over $350. And we have a "supposedly" Platinum-level extended warranty. Had to call them (between my partner and I) over 8 times and never got an estimate or a follow-up call. They couldn't even locate the technician who had done the inspection. Don't ever bring your car here!!!

Presentation and friendliness is generally good. However, seem to suffer from superficial investigation and wanting primarily to suggest replacing parts rather than fixing issues. Have been having battery issues for a while, they said it was a third party battery replacement that was poorly done, replaced the battery, made me pay a bunch of other stuff. Turns out, rats had chewed some cables and the new battery was dead within a few months again because these cables were putting a persistant draw on the battery. Slightly more thorough investigation or not just blaming a prior battery install could have helped here… basically paid bunch of money for nothing until another mechanic properly investigated and found the issue…

Jorge Jorge is the worst service advisor you can get. Jorge doesnt answer calls and only texts back. The communication is really poor. I will recommend for you to choose another service advisor to work with.

EDIT - UPDATE After taking my car back to have the damage fixed, there was still paint on the leather of my door panel that the service team was unable to get off. The service manager, Joe Rocker, told me they would send it back to the body shop to get fixed. He also said that if my car was newer (It's a 2016) that we wouldn't even be having this conversation, fully admitting that they do not want to fix the problem because my car is 8 years old and not brand new. When the car came back to the service center, my service advisor (Who has been great, to be fair) told me that the paint was still there, but you can "Only see it from a certain angle". This is COMPLETELY unacceptable to me. The car was damaged while being cared for by BMW of Manhattan, and they are unwilling to correct that d