BMW of Nashville - Brentwood Service & Repair Facility

Follow up. Mistakes happen, how they are fixed is what matters. Car was taken back in, underside completely cleaned, and serviced. Drove my car home, brand new oil is leaking from my car. Checked oil when I drive 100 miles after change, all normal. Now oil leak, see pictures. Really no excuse for this level incompetence, except for a jiffy lube.

Jacqueline dickerson did a phenomenal job. She was very courteous, very polite and happy to be at work. And you don't see that these days.I appreciate you Jacqueline for answering all my questions and taking care of my vehicle.

I initially visited this dealership for a starter recall. A few days later, I began getting a drivetrain error. Since Euro Fix is closer to me, I had them inspect the car and was immediately informed of a coolant system leak. I then contacted BMW because I was concerned that this issue wasn’t mentioned during my recall visit. To their credit, they were kind enough to bring me back in for a complimentary inspection. After checking the car, they told me there were no signs of a leak. About a month later, I returned due to a rear light issue, which they were able to diagnose and fix, and I do appreciate that. However, the inspection report from that visit showed significant coolant and oil leaks throughout the engine bay, to the point where there was barely any coolant left in the system. I

First time bringing our newest BMW to this location and I was impressed with their efficiency. I would suggest that if a technician has been told that it’s a customer’s first time in for service, give them the 411 on what’s inside, complimentary services or offerings, shuttles available, etc. I solved my own problem and sought out info from Leslie, the lovely woman at the front desk. She made my experience 10/10. Gracious, friendly, kind, and brought around a snack cart to me when I asked about a vending machine (which they do not have). Thank you Leslie!! :)

This dealership is certainly best in class. The attention given is incredible. Communication is seamless, transparent and efficient. The team is so personable and caring. You are treated like the most important client they have which builds confidence and trust. By far the best I have been working with.