Bob Utter Quick Lane

Was told on the phone it would be ready in 25-35 minutes. Increased to 35-45 minutes when I checked in. Turned out to be 59 minutes before I got out of there. 🤔 Usually no big deal, but it bumped me way late for a business meeting. Not cool.

What great service from Advisor Jessie and all service techs for battery replacement on my Ford Escape. Well received at 7:30 for lane check-in, got fresh coffee and by 8:10 new battery installed!!! It would have taken me 30+ minutes to install because of location and labor needed. It took 10 minutes for those guys to get the job done !! Thanks to all for making my day and helping me to stay charged and safe!!

They deliberately ignored my presence to finish replacing my taillight assembly & bulbs ordered parts delivered for installation by addressing someone else walking in after me. 78 year old lady USA Army Veterans's Surviving Spouse 0ver 50 years Lincoln Navigator buyer & owner should never in Texas USA! To be wrongfully mistreated deliberately ignored by uneducated, no manners or common courtesy to old women unless, they get consequences of finding another line of work more fitting for their errors of losing loyal buying American Asian female or male customers & everyone they make sure knows about this racial & gender & age discrimination from your unacceptable! Replaceable bad performance employees.

THEY LIED TO ME AND CREATED A SITUATION THAT WOULD STRAND ME IF I DIDN'T CHECK MYSELF. DO NOT GO HERE. They used to be a good place to get car maintenance and I'm a repeat customer. No more. I just took my car in (with a check charging system & battery light on), and asked them to look into it. They recommended buying a new battery (which I did and had them install it) but then said, well the battery light is still on, so you'll have to take it "up there" (what does that mean?) to have them look at it. I EXPLICITLY asked if the alternator was OK, and they explicitly said it was OK. I had to remind them to do the oil change I asked for, and remind them to look at the A/C fan which sounds like it is hitting the cowling when it spins down. They did the oil change. When I got my car, no news o

There is nothing quick about Quick Lane. I took my Explorer in yesterday for an oil change, and there were three other people waiting when I arrived. No big deal; that is normal. After waiting 1 hour and 15 minutes, a customer that arrived after me got up to ask about her vehicle, and the representative at the front said, “You’re next in line,” so I got up to check on mine as well, and he told me the same thing: “I believe you’re next in line." I was not waiting any longer after seeing they hadn’t even touched mine! I told the representative at the front I was going somewhere else, and he said, "Okay, keys are in the car.” No big deal; they just had me wait over an hour and had me sitting there waiting with no update to find out they hadn’t even taken the vehicle back and were telling ever