Bonneville and Son Service Department

Customer for years - learn from my mistakes and go somewhere else. "Service" reps are rude and unhelpful. Told me I couldn't pick up my car on a Friday after a simple diagnostic — turns out he just didn't want to do the paperwork. Had to fight just to get my car released. They missed my gas leak and said it was just fumes and I needed a gas cap. VIP solved the real problem. More recently, instead of answering a simple warranty question, they insisted I'd need to pay for a diagnostic. Mariano in Concord both answered my question and told me how to look up my warranty details online. Mariano in Concord honored my lifetime warranty and, for only $100, replaced front and rear drive shafts, front shocks, right front axle. Fixed leaking timing gasket, upper oil pan, transmission pan. Used B

I will never go here again. Went in for a check engine light and a touch screen issue $400 and told me what I already knew was wrong with the touch screen, then tried to sell me on 9 other things that they said need "immediate attention." The price they quoted for the fix to the engine light is more than double what every other shop said it would be.

The truck works great no problems.thanks to that worked on getting me to my goals. Bonneville and son

I brought my truck in for an oil change, tire rotation, and inspection. This was a scheduled appointment. I waited since that only takes anywhere from 45 minutes to an hour. Even a slow tech would finish it in an hour and a half. They had me waiting for three hours. They didn’t bother updating the ‘track the status of your vehicle’ until almost an hour after I left. They didn’t even do the complete inspection and quoted me a $190 diagnostic fee to find out why the license plate light wasn’t working. Do yourself a favor and go elsewhere for service. I had a wonderful experience buying two separate vehicles from Bonneville, but this was one of the worst experiences I’ve ever had at a dealership service center. I won’t be back and you should also save yourself some time and go elsewhere.

GO SOMEPLACE ELSE FOR SERVICE! I bought 4 vehicles over 18 months, the sales department is great. Service department….complete joke! Wrong parts, can’t plug a tire and here’s the best…won’t schedule my new Promasters because their lot is full. I can’t even get an oil change. Why do you make it so hard to want to do business at your service center? Why are your service reps usually acting like the customer is an annoyance? Why can’t I schedule an oil change on a new vehicle (your lot is full is NOT an answer)? Management, please answer these questions. Thanks guys for making it so hard to want to business here, I am taking all 4 of my new vehicles to a trusted service center to keep my fleet on the road. I will also be buying a different brand even though the sales department is leaps an