Bosco's Automotive, Inc

John S. at Bosco's Automotive is a lifesaver – truly exceptional service with a human touch! I had an incredibly frustrating day dealing with car repair issues, specifically a dead auto car starter. My local Jeep dealer charged me $300 just to tell me I needed a new battery, quoting another $700 for the part and installation. After a few dead ends trying to get a battery installed that I sourced myself, I called Bosco's Automotive. I spoke to John S., who initially shared the standard policy of not installing customer-supplied parts. However, after hearing about the nightmare day I was having (and the fact I had just purchased the battery two minutes prior), he graciously agreed to help me out, bending the rules just because he's a decent person. Turns out, because my battery is awkwardly

Towing services only. Unfortunately my vehicle was stolen from Springfield and left on the street and Connecticut. The police was called and had it towed to this towing company. I had to get a ride to come and get my personal belongings out of my vehicle. I was told by Zack the person in the office to leave the key with him and which I did. Eventually, my car was delivered to the auto mechanic in Springfield by a different towing company. Furthermore, my remote starter key that I left in the care with Zack did not give it to the towing company; so I’m trying to locate my key by calling and asked about it. No one knew where my key was. I talked with Angelo who eventually called me back and said that it was located, I had to go and get my own key that was left in Zack‘s care. I don’t f

Had some work done on my van. They got me in as quick as possible. They are honest, professional and fair. If I am in town and need repairs, I will be going there. The van is doing great. Thanks to all of you.

My experience with this towing company was extremely disappointing. From the start, the staff was rude, dismissive, and completely lacking in basic customer service. Rather than offering assistance during an already stressful situation, their behavior only made things more frustrating. The manager, in particular, showed a serious lack of people skills. Instead of addressing my concerns with professionalism and courtesy, they spoke in a condescending and unhelpful manner. It was clear that respect for customers is not a priority for this business. A towing company should understand that professionalism is not just about getting the job done—it is about treating people with dignity and empathy. This company failed entirely in that regard. Because of this experience, I will never do busine

Great communication and great service with these guys. Tom was easy to talk to and gave me a breakdown of the repair process for my vehicle before I had even decided to go with them for bodyshop work. They worked with my insurance to get the vehicle fixed as quickly and professionally as possible during these hectic times and I got it back looking brand new. Would definitely recommend.