Briar Oaks Service Center

I had a great experience with Briar Oaks Service Center. I brought in my 2013 Accord for several items including front suspension work, rear brakes, alignment, and a valve cover gasket. They took the time to walk me through what was actually necessary versus what could wait, which I really appreciated. At nearly 200k miles, I wanted to make sure I was addressing the safety items without overspending on things that weren’t urgent. They explained the condition of the parts clearly and didn’t push unnecessary add-ons. The pricing felt fair and transparent compared to other estimates I’ve received in the past. The car feels noticeably more stable and composed now, especially over rough roads. If you’re looking for a shop that’s honest, straightforward, and focused on doing what makes sense

I took my car to Briar Oaks as a first time customer and had an amazing experience with Ricardo. He was able to fit me in on very short notice. He quickly and accurately diagnosed the issue, and gave me a fair price. I was amazed with how fast he was able to get me back on the road < 24 hours from drop off to pick up. Briar Oaks AJ’s earned my trust and I’ll be coming back with any and all future car troubles

A 911 is not trusted with just anyone. Ricardo is my go to for all my automobile needs from inspection and oil changes to everything else like today's service of fresh brakes all the way around as shown in my picture after pick up

I went for a wheel alignment and state inspection, one of the marker lights bulb was dead and the technician could have rejected the inspection, yet they offer to give me one so that I can pass the inspection without having to fix it and coming back for another inspection. I appreciate the flexibility and kindness. The station manager was also very polite and considerate. I am very pleased with the experience working with them.

Ricardo is always great at explaining my options and kept me well informed of progress. My vehicle runs noticeably better after being serviced by the team. I will be back for scheduled maintenance.