Briggs Buick GMC Service Center

For about 3 years I’ve paid higher dollar here for consistent service. There have been a few instances where I’ve had to bring my car back in because an issue wasn’t resolved or came undone a few days later, but nothing I hadn’t experienced before nor detrimental to my safety. Prior to moving out of state, I wanted multiple services done to get my car fully prepared. I notified them I intended to use several coupons sent to me to help pay for these services, and when they called me for my car pickup even confirmed that I intended use several coupons for the various services I received. Upon arrival, I was told I could only use one- and that one of my coupons that offered a complimentary replacement service wasn’t ‘real’ because they already offered that service for free. I was better off s

I bought a 2018 Tahoe in the beginning of January. I had a rough experience just buying the vehicle from them. My fiancé and I were first approached by Eugene. Gene allowed us to test drive it and take it to our mechanic where we found a few things wrong with it. Going into purchasing this vehicle, I talked to him about my budget and what I was looking to hopefully pay. We then were approached by Christian, the finance manager. Christian had seemed to practically take over Genes car sale and it wasn’t that great. Christian had talked down to me. Christian kept pushing to pull my credit and try to finance through them after being told no numerous times. I had already had my bank lined up. Christian told us “well, then we’re looking at the wrong car then,” in the most snarky tone. Christian/

My car is having a weird squealing noise when I back up - I took it into Briggs to have it checked. They researched the problem and found out it is a common problem with my type of car, that it is just an annoying sound that can be fixed but doesn't have to be because it's not doing any damage to the car. It is related to the brakes and my brakes are fine. They could have tried to sell me on getting new brakes or to fix this problem and they were totally honest with me and charged me $0.00 when I said I could live with the sound. I really appreciated that.

I had an issue with a recalled part which was fixed on a Saturday. Brought my vehicle home and began having issues with it hard starting. Since I'd never had this issue happen before we called and asked if this could be related to the previous work. They had us bring the vehicle back in the next Saturday. We get a call that some sensor needs to be replaced and will be several hundred dollars and we need to leave it over the weekend. This felt off since we had no issues before, so we picked it up (now running even worse than when we dropped off) and brought it to our trusted local mechanic. He just found a different sensor that Briggs had knocked off and didn't put back on. The vehicle is now running fine. This is ridiculous and not only a waste of our time but makes me wonder if they would

They definitely aren't cheap but you get what you pay for.. They have been able to fix my problems ok. Always friendly and do good work.