Brightview

I would give zero stars if that were an option. BrightView Sayville failed my aunt at every possible level—medically, ethically, and humanly. After developing a UTI that went untreated, the physician covering BrightView prescribed the wrong antibiotic. This catastrophic error snowballed into two separate week-long hospitalizations for sepsis, ultimately becoming the driving force behind her transition to hospice care. Once Hospice became involved at BrightView, the situation somehow worsened. Staff withheld prescribed agitation medications, left her sitting in her own filth, and repeatedly allowed her to attempt to climb out of bed despite being a high fall risk. Their response time was so poor that my family felt forced to place cameras in her room so I could monitor her care from home

BrightView Sayville caused immense and unnecessary suffering — not only for their resident, but for the family who loved her. A untreated UTI and a wrongly prescribed antibiotic led to two separate hospitalizations for sepsis and ultimately forced an early transition to hospice. What should have been a time focused on comfort and dignity instead became a constant crisis. Once hospice was involved, care deteriorated further. Prescribed medications were withheld, basic hygiene was neglected, and she was repeatedly allowed to attempt to get out of bed despite being a high fall risk. The family’s concern was so great that they felt compelled to install cameras just to ensure she was safe. The emotional toll on the family was devastating. They were repeatedly forced to rush to the facility t

All of the staff that I have worked with at Brightview Sayville have been so kind and compasionate. Kudos to the full-time nurse, Ruth. She has been so helpful when I have had questions. Thank you so much!

My parent had to go into Memory care. The Sayville Bristal is understaffed for this dept. We were advised several times to get an outside aide bc of the requirements of my parent, who was not difficult other than the flight risk. They did nothing to ease this transition. They expected us to pay 10k plus a private aide which would be at least another 6k. We had numerous "meetings" with 5 dif supervisors to figure out how to help my parent, with the flight risk. They immediately suggest additional drugs to subdue my parent. They continued to lose them almost everyday bc it is not a locked down facility. We were advised that they were unaware of the flight risk, when it was written all over the paperwork & discussed prior to arrival. When we arrived for visits, the staff was difficult to und

I unfortunately just lost a beloved Aunt at this facility and the staff at this facility repeatedly neglected her. When she passed they distributed all of her personal possessions to other residents instead of letting family members pick them. Treasured family items were cast off like scraps. Do not send your family members to Brightview!!