Brookdale Goodlettsville

I did a little volunteer work at the Goodlettsville Brookdale facility recently. Occasionally, in life, you run across someone that does an extraordinary job at what they do. The activity coordinator named Lori at this location was just this type of person. Her enthusiasm, her patience, her kindness were all qualities far above the average worker. Certainly gifted with her ability to work with people. She makes a difference in lives each day you could tell. Impressed!

I've been visiting a resident here once a week since 2012 and I think it's a a very caring environment. Many of the staff are the same as back in 2012, and they seem to truly care about the residents. Special kudos to social director Lori with her wide variety of activities and guests and in particular her little therapy dog Taylor. I also like the hairdresser. All seem to be very patient, attentive, and truly affectionate toward the residents, and the decor is cozy and welcoming.

Our 81-year old mother was a resident here for about 4 weeks. Unfortunately, after moving her in, we found out there was no Director of Nursing, no Activity Director, and no Business Office Manager. The CNAs and nurses were mostly from outside agencies, especially at night and on weekends. The ED was seldom out on the floor helping staff. Instead, she was in her office with the door closed. Staff described her to us as “burned out”. During Mom’s short stay, she developed an upper respiratory infection, 2 UTIs, and lost 11 pounds. At no time we’re we alerted to any of these health concerns WE as family had to seek help from our own physician when we noticed changes. When we complained to the Corporate offices (located in Brentwood, TN) support was sent on-site - too little, too late. Even

5 stars??,yeah right, my dad was at the demetia care & did not get good care,he fell out of wheelchair multiple times,he was never changed in the mornings..his meds were all messed up. Please check more on loved ones if you go here,go late at night..I once went late at night & seen a lady crawling in the floor & was told they did that to keep her from falling out of wheelchair,would you want your loved one crawling on a dirty nursing home floor?

My Mother & I visited a few facilities before choosing Brookdale, she has really enjoyed the activities, the employees have made her feel welcome & she has made new friends Plus we have peace of mind that she is safe & content.