Brookside Friendly Service

Great Service and Trustworthy Mechanics! As a female driver, it can be a challenge finding a trustworthy auto shop. But, Guy and his mechanic, Mark, make this shop my go to. Recently, I had a 911 tire issue - even with run-flats. The Brookside guys helped me immediately - ordering my tires as fast as possible at a comparable price. They didn't stop at just the tires. They found the bigger issue is a part that is causing incorrect wear on the tires and needs replacement. But knowing I had just paid a large tire bill, they assured me I was safe to drive for a while as I research the parts and go for long-planned and much needed time away - even using the car in question. There was no hard sell or pressure to things fixed right away. Guys let me know what was up and left the decision to me.

I have gone to Brookside for repairs, inspections and assorted necessities for all my cars for 30+ years. Guy is the best! Is always there to help, gives great advice and gets the work done. I highly recommend them. Leslie Herman

We've been going here for over a decade now on the advice of two of our neighbors. Very professional and fair. Guy, the head mechanic, is honest and only recommends what needs to be done, and gives options if things might get expensive. He's even talked us out of work he felt was unnecessary. We stopped taking our cars to the dealership, we only go here unless there's some specific work that Brookside doesn't handle.

I had a slow leak on my tire so brought the car in. They found two leaks in the same tire, one that was very difficult to notice, and patched them up super quickly. Friendly staff, great rates, great service all around!

Terrible communication to customer and outrageous overcharge for 1/2 mile tow. My son had an accident with my truck about a 1/2 mile from their service center. Police called Brookside to tow the vehicle. The tow truck driver came to scene of accident, handed my son a business card telling him where vehicle was being towed. Did not advise him amount of tow charge. I arrived there 1/2 hour after my truck was towed. It wasn't at Brookside location. They handed me a bill for $239 (for a 1/2 mile tow). THIS IS OUTRAGEOUS! I expressed my disappointment with improper communication as to where they towed my vehicle and the ridiculous overcharge for towing. The tow driver was very rude and disrespectful. I would never treat a customer the way they treated me. I WILL NEVER use their services again