Douglas INFINITI Service Center

Just last week we had a major issue with our Infiniti QX60 that was bought in 2020 which we did not expect (besides also needing to get an oil change). The issue was the CPU -which controls the touchscreen, navigation, audio, Bluetooth and climate was completely dead/not responding at all when pressed and was stuck on the A/C on and at the max level. So, my husband Gerardo, made an appointment to take it to Douglas Infiniti in Summit NJ. Now, I want to take a VERY well deserved moment and recognize Mike Carbone - THE BEST service advisor at this location (along with his manager Bill), that went far above and beyond what his job description requires. From the very beginning he treated my husband with such compassion and genuine care, not just as a customer but as a human being. During w

Amazing experience with the service team. Truly a reminder of why I bought my first Infiniti nearly twenty years ago. A special shout-out to Mike, who consistently goes above and beyond for his customers. His dedication and professionalism are second to none.

We have had excellent experience with entire staff at Douglas Infiniti - sales to service. Having worked with so many dealerships over last many years including multiple Infiniti dealers, I would highly recommend them for any work you need for Infiniti vehicle or for new purchase.

Tremendous experience from the moment I walked in, to the purchase of the vehicle from sales rep Gil, to interactions with their front-desk guru, Tiffany, the service manager Bill, to even the service department consultant, Mike C. It’s a first-class dealership. They care, and it’s not lip-service.

Amazing environment Amazing service they make sure to take care of of there clients. Mike the service advisor amazing Guy always helps me out highly recommend getting serviced at Douglas infiniti