B&T Used Auto Parts

I feel bad to leave this review because everyone will try to call Cesar. He is the absolute best from beginning to end. He even took pictures and video and send it to me since I lived far away. I gave him the VIN number and he cross referenced to make sure the part fit. Came to pick up the parts today and everyone was so helpful and friendly. Would definitely recommend this place, especially if you're working with Cesar. Honest, professional and knowledgeable.

Terrible customer service. I called in advance and waited for 25 minutes to speak to someone, I never did. The telephone prompt kept saying “2 minutes.” I drive there and asked them for what I needed, which should have been available based on their online inventory. I walked in, wasn’t even acknowledged, the worker typed in some stuff and said it’s not available. I showed him the online inventory, and without even looking in his records or batting an eye said, “that car is already crushed, it’s not available.” While it may be true, a little more customer service and attention to customers would be appreciated. Or at least a little more willingness to help. There were also 2 other employees on their phones, with AirPods in, who looked up at me, made eye contact, and didn’t bother to gree

I called this place on Saturday and a "owner" said he would sell me a truck bed for $650 and was going to send me pictures, never heard from anyone and ive called for the last 48 hours and get put on hold as soon as somone answer they say please hold and never come back on the phone, there's no way to communicate with anyone here. I called 10x today and guy put on hold 10x By luck someone answered and said please hold after telling me the truck bed was now $1,500 ?! Is this a legitimate business???

I know this place sold for $1 million a couple years ago, right now this place is worth no more than $200,000, for inventory only, and first thing that should be done is Fire the management and then straighten up the employees, you’re literally call and call and call And you press one for sales department and then they tell you oh I need to transfer you to Sales and then you go to voicemail, and this is after you try to call for hundreds of times, it’s the worst service before you either get there, what a shame, don’t waste your time calling these people

Poor service bought a motor for 2000$ and payed shipping 400 motor was bad and it had been 5 days and still have not been shipped back to me this is the second motor