Buckley Insurance Agency, Inc

I am incredibly disappointed with Kaplansky insurance and the employees from the Worcester office. I have had a great experience with Buckley from 2017 until recently when they were acquired by this company. I requested new auto and home insurance quotes from my agent for the new house that I’m buying and they have dragged me along for a month and a half. My agent was Fernanda who I also had great experiences with, but she went on vacation and left the company within the last two months. And the office just forgot about my requests. I then dealt with Tina, Michelle, and another receptionist and there was a tremendous lack of initiative and work ethic. Michelle also went on vacation and my request was forgotten about again. I understand that people go on vacation, and that people leave

I was very pleased with how quickly and easily Buckley Insurance Agency was able to assist me in finding the best quote for my vehicles, business and rent insurance. Fernanda is the agent that assists me with all my policies. She helped me find the best deal and was very thorough in explaining all the finer details of the different polices. I am very happy with their service and will continue to go through them for all of my insurance needs, not only for me but also for my family and friends that I have referred to Buckley Insurance. I would highly recommend them to anyone looking for help in finding the best insurance without all the headache and hassle of trying to go through the process on their own. More importantly, they make me feel safe and treat me like family. Thanks to everyone t

I’m very pleased with this agency. I already had my home insurance thru them and when my husband needed liability insurance I referred him this agency, he was very happy with the way things turned out. This time, we bought a truck out of state and before we finalized the purchase I called them to ask about what documents I need to be sure to bring to Massachusetts so I could register my truck here and they were great! They gave me all the correct information while being so nice and patient This was for the business so they registered my business with the DMV. When we returned to MA, they were great again! They helped me register my new truck, presented me with reasonable priced commercial insurance quotes. I want to thank Fernanda and Marianne and everyone else involved in getting the busi

Seems Scott sold the insurance agency and is not longer with the new firm. I never received a notice about the change.

CUIDADO! Please beware of this company! They are unknowledgeable and unreliable. I am having a problem caused by them, and they do not want to assume the mistake. So, I probably need to consult a lawyer.