Budget Car Rental

Dale is a star! He went out of his way to make sure we had a 12-passenger van and he saved our trip! Mucho thanks to him for going above and beyond!

I always have a great experience with budget Rent-A-Car. If I’m late returning the car, I can request a couple more days. I did have an experience with an all electric car that I was not too fond of it took 4 to 5 hours to charge and it was an Audi, six EV. But I did like the comfortable drive of it. I just did not have time to keep charging it to the maximum and even after five hours it still was not at 100% charge.

Do not rent a car from this agency - we had reserved a car 4 months ahead of our trip only to receive a call 2 hours before we we were scheduled to pick it up saying it wasn't available. They offered us another car, but it wouldn't have worked based on where we were going. We were left stranded at a hotel with two children and no option other than to scramble to find a new rental at the last minute. We ended up going with a different agency. I understand that things like this happen and it can be out of the agency's control if someone doesn't return a car on time, but the rudeness that I dealt with on the phone was completely uncalled for. The guy tried to compare me being stranded with two kids and having to scramble last minute to him having a bad morning at work. He talked down to me as

I recently had an incredibly frustrating experience with a rental car company that I feel compelled to share. From the outset, the service was appalling, culminating in an encounter with a particularly rude and condescending attendant. Our dispute began over a gallon of gasoline, which, in hindsight, seems trivial but was handled with such disregard and unprofessionalism that it left a lasting impression. The attendant in question was not only dismissive of our concerns but also resorted to mocking and belittling us when we tried to explain our situation. It was clear from his demeanor and tone that customer service was the least of his priorities. To add insult to injury, this attendant decided to close the shop early, explicitly to avoid further interaction with us. This blatant disrega

I was called by this company at 4:58 PM the night before I was supposed to pick up my rental car. While I was at Disneyland. They said they didn't have a car for me and that I was out of luck. It was 4:58 PM on a Friday. So Budget''s customer service was closed. This lot is garbage. They didn't bother looking for a car or offer any help at all. The only way I found a car was by going through Expedia and getting another car through Budget about 10 miles away at the John Wayne Airport.