Budget Car Rental

DO NOT RENT BEWARE! After reserving a vehicle online directly from the budget website when we walked into the store to pick up the car the man tried to add on a $200 walk-in fee and then the fees kept on changing even when on the phone with corporate and then suddenly there wasn’t any fees. Extremely shady!

Didn't have our vehicle despite a reservation. Switched us to a vehicle without as much luggage space. Because of time restraints we took the smaller Durango. We got an email prior to coming here saying our vehicle was ready. So what happened to it? Now we wait again as the smaller vehicle needs gas and cleaning.

This is my first rental with Budget, and at this rate it will be my last with Budget and most regrettable car rental ever. This reservation was made through Costco's travel service. The state of the first car we received was egregiously unacceptable. 3/4 tank of gas, filthy interior (numerous stains in backseat, chewed up finger nails in drivers instrument panel, dirty floors), rear view mirror fell off during simple adjustment for proper viewing, low wind shield wiper fluid warning, tire pressure was either under inflated or over inflated (2 front tires at 30 psi cold, rear passenger tire was at 31 psi cold and rear drivers tire was at 43 psi cold, with the manufacturer's recommended pressure being at 34 psi cold.), exterior front full of crushed insect stains, missing tire gauge cap on

I arrived only to find they did not have a car for me and none of the inventory as listed online. I was not picky about the car type I just needed any car. They mentioned that I would have to wait until the afternoon (4+hrs) for more cars. I had to take a taxi to the Augusta airport where another Budget had options! You would think someone could have driven a car over to me at the mall location since they did not hold up the agreement

Made a reservation in January 2025 for a 10 day rental. Called ahead of time and confirmed my reservation. Showed up at time of pickup selected and was told they have no vans or anything comparable for 4/4/2025. The counter reps were rude and could care less that they could not fulfill my reservation, The gentleman got on the phone and asked someone if they had any van rentals to fulfill my reservation then I was told they don't have an ETA for an arrival and he could take my number, but it could be a couple of days. I informed him this was an unacceptable option. As a result, the counter rep stated, "I'll just cancel your reservation then." I called the Budget customer service line and was offered a $30 future voucher which does not compare to the disruption of our 10 day trip in which w