Budget Car Rental

I had a very disappointing experience with Budget at this rental company location a while back and still working through to get a resolution with the up aboves. The level of professionalism was extremely concerning at this location and we’ve rented through Costco Budget for YEARS!! While I was at this location 6666 W Bell Rd, Glendale, AZ 85308 for an auto rental ~ I witnessed staff speaking unprofessionally not only to customers but also to members of their own team. It created an uncomfortable environment and did not reflect the level of service I would expect from a customer-facing business like Budget through Costco or that I’ve experienced.. The gentleman I believe his name was Cody that checked us out and was amazing !! Absolutely hands-down he was multitasking like a complete expe

Rav4 I borrowed was clean, drove good, and good people working there. They remember me even being just a second time renter with them. Cheaper than everyone including turo and good quality. Will rent again. Thank you all for great service!

Speedy check and check out services wide, ranging options when renting loaner vehicles

About worst possible customer service they don't help people at all here. Never rent a truck from budget my tire blew out less than 40 miles from my pick up they left me stranded for 5+hours even though i paid for roadside and roadside assistance told me this is a typical problem for their trucks and the vendor even said they have horrible trucks never rent here. If you have any problems they tell you to call a 800 number that will give you the run around for days. And the people inside will tell you its your fault thier customer service is horrible.

Should have known this was going to be a bad series of events when our first communication was Holly calling to tell me to not be late… they have scheduled pick up times and the last one was at 3:30, but don’t be late bc we close at 4. Second was Holly telling me that I needed to fill out an insurance form and if I couldn’t do it on line then I could fill it out there. No worries, right. Simple enough… so we thought. I’d already discussed with my insurance if it would be covered and the answer was clearly yes. Do you still have to fill out the form, why of course you do. They ask you all kinds of questions like how many tonnage does your vehicle insurance cover and how many axles does it cover. Well, it’s a cargo van with 2 just like the cars I have ensured on my policy. Tonnage? It’s a ca